The #1 European event series for progressive
contact centre, CX and digital service leaders
07 - 09 October, 2024
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Doug Casterton
Head of Operational Excellence GetYourGuide
Conference Day One - Tuesday, 10th October 2023 [CET]
17:35 PANEL DISCUSSION: AI-DRIVEN CX: HOW FAR CAN YOU TAKE AI IN YOUR CUSTOMER JOURNEY AND SERVICE EXPERIENCE?
- Sharing implementation stories – obstacles faced with implementation, surprise findings and use cases, customer response
- Limitations, risks and considerations of AI-powered customer solutions – what does good tooling look like and what to look for?
- Future roadmaps for AI integration
Check out the incredible speaker line-up to see who will be joining Doug.
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