The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

View The 2024 Agenda

Doug Casterton

former Head of Operational Excellence GetYourGuide

Discuss the soft skills that are becoming essential in the digital era to complement AI and enhance human-centred interactions
Examine the role of AI management, ensuring consistent quality, and maintaining customer satisfaction through human-like outputs and ethical AI practices
Learn how organisations are empowering agents to take the lead in training AI, fostering trust, and creating a collaborative environment

Check out the incredible speaker line-up to see who will be joining Doug.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk