Past Speakers at the CCW Europe Summit

In 2026, CCW Europe Summit welcomed 250 expert speakers from across customer experience, service, operations, digital, AI and transformation. From global brands to fast-moving challengers, this high-seniority, end-user-led faculty brought together the leaders shaping the future of customer management.

PAST SPEAKERS

Maryam Moshiri
Maryam Moshiri
Chief Newsreader
BBC
Gaelle Devins
Gaelle Devins
Chief Customer Officer / Member of the Executive Board
Breitling
Breitling
Celine Del Genes
Celine Del Genes
Former Global Chief Customer Officer
Decathlon
Decathlon
Simon Smit
Simon Smit
Chief Experience Officer
Gowago
Gowago
Joe Wilson
Joe Wilson
Chief Evangelist
Bunq
Bunq
Joëlle van der Bijl
Joëlle van der Bijl
Chief Data & Analytics Officer
FrieslandCampina
FrieslandCampina
Robert From
Robert From
Chief Growth Officer
Rail Europe
Rail Europe
Valentina Cesani
Valentina Cesani
Chief Customer Officer
Rail Europe
Rail Europe
Anda Bucsan
Anda Bucsan
Chief Customer Officer
Cargus
Cargus
Anastasia Zdoroviak
Anastasia Zdoroviak
Chief Customer Experience Officer
Snoonu
Snoonu
Alex Terpstra
Alex Terpstra
Chief Customer & Employee Care
ABN Amro Bank
ABN Amro Bank
Fausto Dassenno
Fausto Dassenno
Chief Product and Technology Officer
Adevinta
Adevinta
David Norris
David Norris
Chief Strategy and Growth Officer
Holiday Extras
Holiday Extras
Anthony Cashel
Anthony Cashel
Chief Operating Officer
PayByPhone
PayByPhone
Katalin Fritz
Katalin Fritz
Chief Customer and People Officer
Marley Spoon
Marley Spoon
Nicolas Drapier
Nicolas Drapier
Chief Information Officer / Chief Technology Officer
B&B Hotels Group
B&B Hotels Group
Christian Patz
Christian Patz
Senior Vice President Customer Operations
Sky Deutschland
Sky Deutschland
Ralf Hattler
Ralf Hattler
Senior Vice President Customer Support and Aftersales
BMW Group
BMW Group
Sohini Ghosh
Sohini Ghosh
Executive Vice President Customer Growth & Change - Consumer Market
KPN
KPN
Christina Bell
Christina Bell
Vice President, Contact Center Solutions
BCD Travel
BCD Travel
Jess Bech
Jess Bech
Vice President of Customer Relations Mobile, Fiber, TV and Energy
Norlys
Norlys
Alicia Hunt
Alicia Hunt
VP UX Research, Digital Experiences, CIB Marketing
J.P. Morgan
J.P. Morgan
Aaron Mitchell
Aaron Mitchell
Global Vice President Membership & Personalisation
LEGO
LEGO
Coralie Musy
Coralie Musy
Vice President Brand and Customer Experience AMIEO
Nissan Europe
Nissan Europe
Antonius Michielsen
Antonius Michielsen
Vice President Service & Aftersales
1KOMMA5°
1KOMMA5°
Dennis Kubitza
Dennis Kubitza
Vice President Digital Service Experience
Sky Deutschland
Sky Deutschland
Elina Zois
Elina Zois
VP Loyalty & CRM
Radisson Hotel Group
Radisson Hotel Group
Lucie de Nooij
Lucie de Nooij
Director Data, AI and Insight
booking.com
booking.com
Christel Adam
Christel Adam
Director of Consumer Experience
Kraft Heinz
Kraft Heinz
Valesca Benjamin
Valesca Benjamin
Director Customer Service
Albert Heijn, Etos and Gall & Gall
Albert Heijn, Etos and Gall & Gall
Bart van de Sande
Bart van de Sande
Director Customer Care Personal & Wealth
ABN AMRO Bank
ABN AMRO Bank
Tandogan Akbıyıkoğulları
Tandogan Akbıyıkoğulları
Director, Global Consumer Engagement
Versuni
Versuni
Julita Davies
Julita Davies
Performance Director, Global Communications & Brand
Philips
Philips
Aymen Ismail
Aymen Ismail
Executive Board Member and Customer Services Director
smart Europe GmbH
smart Europe GmbH
Anthony Cass
Anthony Cass
Director of Sales Contact Centres
BT
BT
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian UK
Experian UK
Ullas Wadhwa
Ullas Wadhwa
Director Customer Quality and Insights
Hapag-Lloyd
Hapag-Lloyd
Silke Robeller
Silke Robeller
Director Customer Care
Rainforest Alliance
Rainforest Alliance
Rasmus Brumer Rasmussen
Rasmus Brumer Rasmussen
Sales and Customer Service Director
Telmore
Telmore
Alessio Cantoro
Alessio Cantoro
Customer Acquisition Director
lastminute.com
lastminute.com
Vincent Bol
Vincent Bol
Director of Member Experience & Policy
Vinted
Vinted
Attila Gerzsei
Attila Gerzsei
Group Customer Service Director, Europe/Russia/CIS/ASKO Global
Hisense
Hisense
Elena Schoeman
Elena Schoeman
Director, Service & Customer Experience
Kraft Heinz
Kraft Heinz
Tristan Thomas
Tristan Thomas
Director, CustomerFirst
Department for Science, Innovation and Technology, UK Government
Department for Science, Innovation and Technology, UK Government
Natasja Wientjes
Natasja Wientjes
Senior Director Customer Service
DHL eCommerce
DHL eCommerce
Martijn Franssen
Martijn Franssen
Director of Customer Service
Eneco
Eneco
Lou Zonato
Lou Zonato
Director - CX Operations
LoveHolidays
LoveHolidays
Nicolai Roesgaard
Nicolai Roesgaard
Director Customer Experience
Ebbefos Energy
Ebbefos Energy
Zeynel Oruk
Zeynel Oruk
Director, Digital EMEA
New Balance
New Balance
Rita de Sousa Félix
Rita de Sousa Félix
Global Customer Experience and Satisfaction Director
Schneider Electric
Schneider Electric
Janni Wisbech
Janni Wisbech
Director customer service & operations
Lyse
Lyse
Marie Rogers
Marie Rogers
UK Contact Centre Director
Domestic & General
Domestic & General
Anna Selent
Anna Selent
Global Director, Transformation Programs
Siemens
Siemens
Burcu Begić
Burcu Begić
Director of Customer Service/Experience
A1 Slovenia
A1 Slovenia
Laurent Pluchon
Laurent Pluchon
Customer Relations Director
Chronopost
Chronopost
Sandra Afonso
Sandra Afonso
Customer Service Director
SIBS
SIBS
Michal Masika
Michal Masika
Mobile and Innovation Director
Notino
Notino
Rachael Hastings
Rachael Hastings
Operational Risk Director, Customer Operations
Flutter UK&I
Flutter UK&I
Carlo Andrea Banfi
Carlo Andrea Banfi
Growth Director
Lastminute.com
Lastminute.com
Beata Podleśna-Gumkowska
Beata Podleśna-Gumkowska
BU Director of New Consumer Business
InPost
InPost
Jeroen Minneboo
Jeroen Minneboo
Director Customer Operations
Essent
Essent
Hara Poucha
Hara Poucha
Senior Director Brand Strategy, Guest Experience & Creative Service Desk
Radisson Hotel Group
Radisson Hotel Group
Tjaša Kolenc Filipcic
Tjaša Kolenc Filipcic
Executive Director, Customer Experience, Marketing and Corporate Communication
Triglav Group
Triglav Group
Quirien Schouten
Quirien Schouten
Digital Transformation Director - Customer Operations
Shell
Shell
Wilhelm Filippo Rabitsch
Wilhelm Filippo Rabitsch
Director Customer Experience
Attica Group
Attica Group
Wayne Grimshawe
Wayne Grimshawe
Director of Customer Care & Shipping
Storio Group
Storio Group
Vaibhav Verdhan
Vaibhav Verdhan
Senior Director Global
AstraZeneca
AstraZeneca
Bogdan Tancic
Bogdan Tancic
Director of Customer Experience
Lemonade
Lemonade
Sigga Sigurdardottir
Sigga Sigurdardottir
Global Head of Digital and Customer Experience
HSBC
HSBC
Niels Haverkort
Niels Haverkort
Director of Operations
Vandebron
Vandebron
Sietse Bruinsma
Sietse Bruinsma
Director of Technology
Vandebron
Vandebron
Eglė Moškienė
Eglė Moškienė
interim Director of Member Experience & Policy
Vinted
Vinted
Abby Hugglestone
Abby Hugglestone
Director, Contact Centre
Norwegian Cruise Line Holdings
Norwegian Cruise Line Holdings
Henry Hildesheim
Henry Hildesheim
Director Operations, EU
FableticsOS
FableticsOS
Caroline van den Bos
Caroline van den Bos
Global Insight and Client Experience Director
Llyod's Register
Llyod's Register
Arthur Zhuravsky
Arthur Zhuravsky
Director of CX
Tabby
Tabby
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UKI
Flutter UKI
Corinna Richter
Corinna Richter
Head of Customer Experience
Mercedes-Benz AG
Mercedes-Benz AG
Regina Beyhl
Regina Beyhl
Head of Marketing and Customer Experience
Medis Medical Imaging
Medis Medical Imaging
Mia Manson-Bishop
Mia Manson-Bishop
Member Experience and Membership Director
David Lloyd Clubs
David Lloyd Clubs
Tom Simon
Tom Simon
Head of Customer Experience & Innovation
Zurich Insurance
Zurich Insurance
Said Marhoobi
Said Marhoobi
Head of CX (Strategy & Transformation Group)
National Bank of Oman
National Bank of Oman
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Cristina Rutgers-Astolfi
Cristina Rutgers-Astolfi
Former Global Head of Analytics for Customer Support
IKEA
IKEA
Kristina Judina
Kristina Judina
Head of Customer Service
Elisa Eesti
Elisa Eesti
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Global Head Reservations and Customer Service
Generator
Generator
Dan Wilson
Dan Wilson
Head of Customer Journey - Payments
Nationwide
Nationwide
Somnath Biswas
Somnath Biswas
Head of Product AI
The AA
The AA
Malte Hansen
Malte Hansen
Head of Consumer Centricity
Beiersdorf
Beiersdorf
Victoria Jansson
Victoria Jansson
Head of Customer Care
Beerwulf
Beerwulf
Peter Nederlof
Peter Nederlof
Head of Customer Experience
DSW Zorgverzekeraar
DSW Zorgverzekeraar
Gregor Stetina
Gregor Stetina
Head of Customer Management International
UNIQA
UNIQA
Tuija Åkerman
Tuija Åkerman
Head of Group Customer Experience
OP Financial Group
OP Financial Group
Madhur Hemnani
Madhur Hemnani
Head of Group Data Strategy, Data Governance and AI Innovation
Zurich Insurance
Zurich Insurance
Shruti Ahuja
Shruti Ahuja
Head of Digital Transformation, Business Intelligence & Analytics
Virgin Media O2
Virgin Media O2
Jason Christensen
Jason Christensen
Head of Customer Service
YouSee
YouSee
Alain Waltemath
Alain Waltemath
Head of Customer Service
EWE AG
EWE AG
Aslı Bengi
Aslı Bengi
Group Head of Customer Analytics and Customer Experience
QNB Sigorta
QNB Sigorta
Alison Redpath
Alison Redpath
Global Head Learning and Development
Domestic & General
Domestic & General
Adam Goulding
Adam Goulding
Head of Process Excellence
Domestic & General
Domestic & General
Harald Gracholski
Harald Gracholski
Head of Transformation and CX
Vodafone
Vodafone
Vicky Hunter
Vicky Hunter
Head of Retail Bank Complaints
NatWest
NatWest
Raphael Grossenbacher
Raphael Grossenbacher
Head of Customer Support
Swiss Casinos
Swiss Casinos
Ionela Ros
Ionela Ros
Head of Contact Center and Customer Care
Banca Transilvania
Banca Transilvania
Louwrens Nederlof
Louwrens Nederlof
Head of Consumer Channel Strategy and Interaction
PostNL
PostNL
Simone Woodrow
Simone Woodrow
Head of Customer Experience, Equalities & Extra Support
HM Revenue & Customs
HM Revenue & Customs
Nina Jones
Nina Jones
Head of Client Services
Fidelity International
Fidelity International
Haydn Williams
Haydn Williams
Head of Financial Health & Support
Natwest
Natwest
Vedran Mrvica
Vedran Mrvica
Head of Sales and Service Quality
Zagrebacka Banka
Garima Gupta
Garima Gupta
Head Commercial Excellence, CX, Innovation & Digital Transformation
Tata Steel
Tata Steel
Tristan Rayroles
Tristan Rayroles
Head of Customer Experience, International Wholesale Market
Orange
Orange
Ulla Kattai-Aav
Ulla Kattai-Aav
Head of Omnichannel Management
Telia
Telia
Mihkel Riis
Mihkel Riis
Head of Conversational Technologies & Platforms
Telia
Telia
Maciej Malesa
Maciej Malesa
Head of Unified Commerce Experience
Schneider Electric
Schneider Electric
Manfred van Gurchom
Manfred van Gurchom
Head of CX/UX
ANWB
ANWB
Matteo Gamberini
Matteo Gamberini
Head of Operations and Customer Experience
CoopVoce
CoopVoce
Alexandra Bavinck
Alexandra Bavinck
Head of Customer and Retail Service
Nederlandse Loterij
Nederlandse Loterij
Stefan Cunning
Stefan Cunning
Group Head of People and Culture
Fibrus
Fibrus
Petr Maršál
Petr Maršál
Head of Customer Interaction Center
Škoda Auto
Škoda Auto
Natasja Ketele
Natasja Ketele
Head of Next Gen Customer Experience
Eneco
Eneco
Taha Khazri
Taha Khazri
Senior Manager Customer Experience EU/APAC
Amazon
Amazon
Raquel Serrano
Raquel Serrano
Senior Manager CS Operational Excellence
booking.com
booking.com
Sarah Chen
Sarah Chen
Customer Service Manager
Hisense
Hisense
Michiel Jansen
Michiel Jansen
Global Conversion Lead & Centre of Excellence
ING
ING
Joost Geurts
Joost Geurts
Customer Care Team Lead
Dekbed-Discounter
Dekbed-Discounter
Desiree de Ruig
Desiree de Ruig
Customer Service Excellence Manager
DHL eCommerce
DHL eCommerce
Stijn Verhoeven
Stijn Verhoeven
Product Owner Self Service and Generative AI
Albert Heijn
Albert Heijn
Sarah Doré
Sarah Doré
Manager Voice of the Customer
Vinted
Vinted
Arturo Pellecer
Arturo Pellecer
Customer Success Manager, Americas
Rainforest Alliance
Rainforest Alliance
Carmen van den Borne
Carmen van den Borne
Lead Customer Experience & Complaints
ING
ING
Ekaterina Sytova
Ekaterina Sytova
Lifecycle Marketing Manager, EMEA
Uber
Uber
Christian Berends
Christian Berends
Global Customer Service Manager
Hunkemoller
Hunkemoller
Anja Denekamp
Anja Denekamp
Customer Experience Manager
Achmea
Achmea
Michel Pater
Michel Pater
CX Improvement Manager
Odido Nederland
Odido Nederland
Claire Bristowe
Claire Bristowe
Connecting with Customers Programme Manager
Aegon
Aegon
Narek Garit
Narek Garit
Global Commercial Analytics Manager
The HEINEKEN Company
The HEINEKEN Company
Naomi Rankin
Naomi Rankin
Global Customer Care Manager
LUSH
LUSH
Wout van den Dool
Wout van den Dool
Digital Transformation Manager
FrieslandCampina
FrieslandCampina
Simon Bach Peters
Simon Bach Peters
Customer Journey Lead
Nordea
Nordea
Olga Khoubaeva
Olga Khoubaeva
Marketing and Loyalty Manager
Le Pain Quotidien
Le Pain Quotidien
Mihai Ciuta
Mihai Ciuta
CX & Market Intelligence Leader
Raiffeisen Bank
Raiffeisen Bank
Angelo Tramonte
Angelo Tramonte
Manager Customer Success Africa and Asia
Rainforest Alliance
Rainforest Alliance
Jessica Sina
Jessica Sina
Digital Experience - Strategy and Initiatives
Siemens
Siemens
Florian Hiessl
Florian Hiessl
Global Digital Experience Strategy
Siemens
Siemens
Damjan Hohnec
Damjan Hohnec
Customer Service Operations Team Manager
A1 Slovenia
A1 Slovenia
Haris Tektonidis
Haris Tektonidis
CRM/CX Manager
Autohellas
Autohellas
John-Paul de Rooij
John-Paul de Rooij
Digital Analytics & CXO Specialist
Vattenfall
Vattenfall
John Tran
John Tran
Digital Analytics & CXO Lead
Vattenfall
Vattenfall
Mandy Edgar
Mandy Edgar
Vulnerable Customer Manager
Close Brothers
Close Brothers
Michiel Kouijzer
Michiel Kouijzer
Product Manager - Digital Experience
Essent
Essent
Dr. Maryna Sharygina
Dr. Maryna Sharygina
Programme Manager Inclusive Technology & Strategic Policy Advisor
UWV
UWV
Danielle Scheers
Danielle Scheers
Manager Digital Content
Essent
Essent
Alessandro Dezzani
Alessandro Dezzani
Growth Manager
lastminute.com
lastminute.com
Bas van Klompenburg
Bas van Klompenburg
Senior Advisor
Reading & Writing Foundation
Reading & Writing Foundation
Paula Adelaar-van Vugt
Paula Adelaar-van Vugt
Senior Advisor
Reading & Writing Foundation
Reading & Writing Foundation
Michele Loverre
Michele Loverre
Smart Process Automation Project Leader
Generali
Generali
Rick Mans
Rick Mans
Manager Citizen Experience
Gemeente Den Haag
Gemeente Den Haag
Coen de Heer
Coen de Heer
Digital Strategist & CX/UX Chapter Lead
ANWB
ANWB
Elena Rozanova
Elena Rozanova
Customer Experience Lead
Lloyd's Register
Lloyd's Register
Flavio Pezone
Flavio Pezone
CRM & Loyalty Manager
Starhotels
Starhotels
Hanje Miller
Hanje Miller
Complaints Lead
Prothya Biosolutions
Prothya Biosolutions
Julian Massol
Julian Massol
Senior Global VoC Insights Manager
Versuni
Versuni
Elaine Taylor
Elaine Taylor
Coach
Kraken Coaching
Charlotte de Bekker
Charlotte de Bekker
Senior Brand and Customer Manager
MSD
MSD
Maaike Rosendaal-Olsthoorn
Maaike Rosendaal-Olsthoorn
Customer Care Manager
PWN
PWN
Dominic Lister
Dominic Lister
Digital Content Specialist
Panasonic
Panasonic
Jay de Jong
Jay de Jong
Lead Customer Experience Benelux
MediaMarkt Benelux
MediaMarkt Benelux
Michał Ostaszewski
Michał Ostaszewski
Global Customer Experience Management Lead
IKEA
IKEA
Anna Akhmetova
Anna Akhmetova
Customer Experience Manager
Milence
Milence
Duco Beltman
Duco Beltman
Country Customer Care Leader
IKEA
IKEA
Tie Wang-Jones
Tie Wang-Jones
Global Head of Digital Inclusive Design
IKEA
Wouter Willemsen
Wouter Willemsen
Digital Learning Consultant
ABN AMRO Bank
ABN AMRO Bank
Maximilian Zachow
Maximilian Zachow
Operations Analytics Engineer
Octopus Energy
Octopus Energy
Özgür Çandır
Özgür Çandır
CX Manager, Digital Product Management & Customer Journey Design
Holland Watch Group
Holland Watch Group
Timo Reustle
Timo Reustle
Advisor & Keynote Speaker for Service Leadership
Independent
Independent
Sandro Percuoco
Sandro Percuoco
Advisory Board Member
CCW Europe
CCW Europe
Angela Read Downes
Angela Read Downes
Vice President, Customer Management
NiCE Cognigy
NiCE Cognigy
Scott Cummings
Scott Cummings
Vice President of Solutions and Success
LivePerson
LivePerson
Julie Lacour
Julie Lacour
Senior Business Operations Lead
Zendesk
Zendesk
Alexander Teusz
Alexander Teusz
Lead Sales Engineer EMEA
NiCE Cognigy
NiCE Cognigy
Martin Meyer-Gossner
Martin Meyer-Gossner
VP, Industry Executive Advisor
Medallia
Medallia
Nikola Mrkšić
Nikola Mrkšić
Co-Founder and Chief Executive Officer
PolyAI
PolyAI
Marlies Foks-Oost
Marlies Foks-Oost
Head of Customer Operations Netherlands
VELUX
VELUX
Thijs Degheldere
Thijs Degheldere
Product Design Lead
itsme
itsme
Jack Gantt
Jack Gantt
Director of Product Marketing
SoundHound AI
SoundHound AI
Matheus Dias
Matheus Dias
Solutions Consultant
SoundHound AI
SoundHound AI
Stephen Harcup
Stephen Harcup
Sales Director, International
SoundHound AI
SoundHound AI
Paul Verkaik
Paul Verkaik
Global Field CTO, Enterprise
SoundHound AI
SoundHound AI
Tatiana García Díaz
Tatiana García Díaz
International Business Development
SoundHound AI
SoundHound AI
Lars Kurstjens
Lars Kurstjens
Sales Engineer
NiCE Cognigy
NiCE Cognigy
Michael Schagen
Michael Schagen
Senior Sales Engineer
NiCE Cognigy
NiCE Cognigy
Marwan Bassyouni
Marwan Bassyouni
Senior Specialist Solutions Architect, Applied AI Services
Amazon Connect
Amazon Connect
Pim Zwaan
Pim Zwaan
Principal Sales Engineer
Zendesk
Zendesk
Markus Ring
Markus Ring
Director AI Transformation
NiCE Cognigy
NiCE Cognigy
George Xenoudakis
George Xenoudakis
VP - Head of Banking and Financial Services - UK and Europe
Sutherland
Sutherland
Brandon Chung
Brandon Chung
Agent Development
Sierra
Sierra
David Nygaard
David Nygaard
Advisor and Former President of Service, Sales and Customer Care
Best Buy
Harry Folloder
Harry Folloder
Chief Commercial Officer
Krisp
Krisp
Adam Rivera
Adam Rivera
Chief Legal Officer
Inbenta
Inbenta
Soumya Unni
Soumya Unni
Head of Solution Architecture Leader
Amazon Connect EMEA
Amazon Connect EMEA
Kelvin Filz
Kelvin Filz
Director of Client Strategy & Advisory
Foundever
Foundever
Kevin Litwiak
Kevin Litwiak
GTM Lead EMEA
Vapi
Vapi
Mike Kabanda
Mike Kabanda
Solution Engineer
Parloa
Parloa
Carlos Becker
Carlos Becker
Enterprise & FDE Lead
HappyRobot
HappyRobot
Don van der Does
Don van der Does
General Manager, Netherlands
Wonderful
Wonderful
Sako Arts
Sako Arts
Chief Technology Officer, Netherlands
Wonderful
Wonderful
Roi Tavor
Roi Tavor
Chief Revenue Officer
Wonderful
Wonderful
Amit Naikdalal
Amit Naikdalal
Operations Data, AI, Innovation, Managing Director
Accenture Song
Accenture Song
Luke Mills
Luke Mills
Senior Managing Director, Global Lead Service
Accenture Song
Accenture Song
Alan Ranger
Alan Ranger
VP International Marketing
Cresta
Cresta
Erwin-Paul Bouma
Erwin-Paul Bouma
Vice President Sales Europe + MEA & India
Five9
Five9
Sheridan Orr
Sheridan Orr
Chief Marketing Officer
Language IO
Language IO
Graham Brown
Graham Brown
Chief Growth Officer – Europe & Africa
Krisp
Krisp
Abilashkumar P C
Abilashkumar P C
Senior Specialist Solutions Architect, Applied AI
Amazon Connect
Amazon Connect
Vernon Lees
Vernon Lees
Manager, Pre-sales
eGain
eGain
Oliver Taylor
Oliver Taylor
Head of GTM, UKI & Northern Europe
GetVocal
GetVocal
Josh Prout
Josh Prout
Technical Consultant
Cortex Reply UK
Allana Barber
Allana Barber
EMEA Principal Partner Development: Strategic Consulting & Business Transformation
Amazon Web Services
Amazon Web Services
Dennis Parker
Dennis Parker
Head of Customer Experience (CX) Partner Business, EMEA
Amazon Web Services
Amazon Web Services
Chloe Chappell
Chloe Chappell
Senior Producer
CX Network
CX Network
Enrique Cuarental
Enrique Cuarental
Senior Solution Architect
SoundHound AI
SoundHound AI
Manuel Rubio
Manuel Rubio
VP Sales
SoundHound AI
SoundHound AI
Michel Delfosse
Michel Delfosse
CX Advisor
Genesys
Genesys
Terrence Hotting
Terrence Hotting
Principal Solution Consultant
Genesys
Genesys
John Buscher
John Buscher
Managing Partner
Global Privacy Consulting
Erik Kubanowski
Erik Kubanowski
Solution Engineer
Parloa
Parloa
Jeff McCool
Jeff McCool
AVP, Conversational AI
SoundHound AI
SoundHound AI
David Scott
David Scott
Director, Solution Architect
Sutherland
Sutherland

The CCW Europe Advisory Board

Alan Ranger
Alan Ranger
VP of International Marketing
Cresta
Cresta
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Hastings Direct
Aly Galal
Aly Galal
Amazon Connect Leader, AWS EMEA
Amazon Web Services
Amazon Web Services
Aymen Ismail
Aymen Ismail
Executive Board Member and Customer Services Director
smart Europe GmbH
smart Europe GmbH
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Carl McCartney
Carl McCartney
Global Head of Sales Education
Les Mills
Les Mills
Doug Casterton
Doug Casterton
Advisory Board Member
CCW Europe
CCW Europe
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Experian
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Jenny Briars
Jenny Briars
Head of Customer Governance & Heritage
LV
LV
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Flutter UK&I
Meko Elmekawy
Meko Elmekawy
Chief AI & Digital Innovation
enercity
enercity
Ramón Delima
Ramón Delima
SVP, Global Director Customer Services, Sales & Operations
TUI Group
TUI Group
Sandro Percuoco
Sandro Percuoco
Advisory Board Member
CCW Europe
CCW Europe
Zaheer Gilani
Zaheer Gilani
Director Strategy and Business Development
Genesys
Genesys

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