The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders
06 - 08 October, 2025
| Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands
Andrew Land
CRM Director Condé Nast
Summit Day Two - Wednesday, 8th October 2025 [CET]
10:00 PANEL DISCUSSION: UNITING TEAMS TO DELIVER HOLISTIC CUSTOMER ENGAGEMENT & SEAMLESS END-TO-END EXPERIENCES
- Learn how leading brands are breaking down silos to create a connected, strategic approach to customer engagement
- Discover how CRM and proactive personalisation shapes shape meaningful customer journeys from onboarding to advocacy
- Explore the key dimensions of engagement - breadth, depth, frequency, and recency - and how they drive deeper customer relationships
Check out the incredible speaker line-up to see who will be joining Andrew.
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