Naveen Mehta

SVP, Head of Europe Sutherland

Workshop Day - Monday, 6th October 2025 [CET]

13:20 WORKSHOP J: MASTERING HUMAN-IN-THE-LOOP (HITL) WITH AGENTIC AI FOR A SUPERIOR CUSTOMER EXPERIENCE

  • AI + human synergy: Discover how to combine AI automation with human input to deliver faster, more accurate customer service 
  • Building strategic feedback loops: Learn how to create and refine AI-driven feedback loops to continuously improve customer interactions 
  • Driving business outcomes: Develop a plan to implement HiTL in customer service, boosting customer satisfaction and operational efficiency 


Check out the incredible speaker line-up to see who will be joining Naveen.

Download The Latest Agenda

In Partnership With:

CCW Digital EU

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