Meet the Speakers at the CCW Europe Summit

Maryam Moshiri
Maryam Moshiri
Chief Newsreader
BBC
Rudolph van Veen
Rudolph van Veen
Master Chef
Master Patissier
Alan French
Alan French
CEO
Thomas Cook
Thomas Cook
Maaike Klijberg
Maaike Klijberg
Chief Marketing Officer
Nestlé Nespresso
Nestlé Nespresso
Mengxin Wang
Mengxin Wang
SVP, Guest Engagement, Care & Contact Centers
Accor
Accor
Dr. Dominik Eberlein
Dr. Dominik Eberlein
VP Data Science
SIXT SE
SIXT SE
Tobias Grossecke
Tobias Grossecke
VP Customer Sales & Service
SIXT SE
SIXT SE
Justus Tobergte
Justus Tobergte
Customer Excellence Director
Bugaboo
Bugaboo
Martijn Franssen
Martijn Franssen
Director Customer Services
Eneco
Eneco
Eva Klausner
Eva Klausner
Director of Guest Experience
Numa
Numa
Dr. Anna Selent
Dr. Anna Selent
Director of CX Digital Transformation
SIEMENS
SIEMENS
David Gram
David Gram
Former Senior Innovation Director
LEGO
Bart van de Sande
Bart van de Sande
Director Customer Care & Personal Wealth
ABN AMRO Bank
ABN AMRO Bank
Katie Orme
Katie Orme
Head of Service Social Worker
Octopus Energy
Octopus Energy
Márton Homola
Márton Homola
Group-level Head of Loyalty, Digital Channels and CRM
MOL Group
MOL Group
Sofia Kwarnmark
Sofia Kwarnmark
Head of Customer and Employee Journey, CLP
AXA Partners
AXA Partners
Thomas Staudte
Thomas Staudte
Head of Customer Engagement
air up
air up
Alex Keynes
Alex Keynes
Head of Product – Driver’s Experience
Arrive
Arrive
Hanna Fredriksson
Hanna Fredriksson
Head of Global Customer Care
Arrive
Arrive
Nina Warburton PhD, FRSA
Nina Warburton PhD, FRSA
Head of Design, Philips Personal Health
Philips
Philips
Susanna Tell
Susanna Tell
Employee Journey Manager
AXA Partners
AXA Partners
Fabian Quast
Fabian Quast
Product Owner
Lidl
Lidl
Ayush Mittal
Ayush Mittal
IT Chapter Lead
ING
ING
Paola Ivanova
Paola Ivanova
Service Design Manager
booking.com
booking.com
Karin Miskovska
Karin Miskovska
Customer Experience Manager International
UNIQA
UNIQA
Leigh-Anne Gray
Leigh-Anne Gray
Senior Specialist Complaints Manager
Vanquis Banking Group
Vanquis Banking Group
Ewa Duerr
Ewa Duerr
Head of Outbound Product Management, Applied AI
Google
Google
Ash Hallett
Ash Hallett
Customer Engagement AI Lead UK&I
Google
Google
Andrew Pattie
Andrew Pattie
CX Evangelism Director
Sprinklr
Sprinklr
Iman Karimi
Iman Karimi
SVP, Global Head of Data Science
Sutherland 
Sutherland 
Richard Bassett
Richard Bassett
International Vice President of Digital, Artificial Intelligence and Analytics
NiCE
NiCE
Rik McCrossan
Rik McCrossan
Head of CX Europe
Orange Business
Orange Business
Chris Humphris
Chris Humphris
VP EMEA
Quiq
Quiq
David Paulding
David Paulding
Vice President, International Expansion (EMEA)
Nextiva
Nextiva
Siegfried Schallenmüller
Siegfried Schallenmüller
Head of Innovation Programs, EMEA
Amazon Web Services
Amazon Web Services
Dunstan Kesseler
Dunstan Kesseler
Vice President of Strategic Account Management
Teleperformance
Teleperformance
Estelle Wienk
Estelle Wienk
SVP Digital Innovation & Gen-AI Transformationn
Teleperformance
Teleperformance
Dario Bakovic
Dario Bakovic
Global Client Account Manager EMEA
Transcom
Transcom
Megan Lukitsch
Megan Lukitsch
Vice President of Sales and CX
CSG
CSG
Garry Ovenell
Garry Ovenell
Vice President, EMEA Solution EngineeringSales Development Representative
TalkDesk
TalkDesk
Matthew Burton
Matthew Burton
UK Generative AI Strategy Lead
PolyAI
PolyAI
Joe Wilson
Joe Wilson
Senior Account Manager
PolyAI
PolyAI
Robbie Tilleard
Robbie Tilleard
General Manager, EMEA
Lorikeet
Parsia Tayyebi
Parsia Tayyebi
Former Global SVP, Head of Digital Product & CX
E.ON Drive
E.ON Drive
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
NA
CCW Europe Advisory Board member
Sandro Percuoco
Sandro Percuoco
NA
CCW Europe Advisory Board member
Steve Blood
Steve Blood
VP Market Intelligence & Evangelism
Five9
Five9
Manuel Westhagen
Manuel Westhagen
Senior Sales Engineer
Parloa
Parloa
Sven Grube
Sven Grube
Director of International Expansion
Parloa
Parloa
Alan Ranger
Alan Ranger
Vice President of Marketing
NiCE Cognigy
NiCE Cognigy
Bas Hiemstra
Bas Hiemstra
Solutions Consultant
Verint
Verint
Martin Melis
Martin Melis
Director Solutions Consulting Benelux
Verint
Verint
Maria Vittoria Amaduzzi
Maria Vittoria Amaduzzi
Head of Digital Enablers and Customer Journeys
Telecom Italia
Telecom Italia
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Gregor Campbell
Gregor Campbell
Director of CX Practice
Gamma
Gamma
Emerald De Leeuw-Goggin
Emerald De Leeuw-Goggin
Global Head of AI Governance & Privacy
Logitech
Logitech
Alan Curbishley
Alan Curbishley
Service Designer
Booking.com
Booking.com
Ajay Ochani
Ajay Ochani
Product Owner – VoC Insights & Analytics
Versuni
Versuni
Mark van der Heijden
Mark van der Heijden
Head of Product Service
Bol
Bol
Leo Ooms
Leo Ooms
Global Head of Customer Services BPO
TUI Group
TUI Group
Marius Simion
Marius Simion
Expert Customer Experience
Brd - Groupe Societe Generale
Brd - Groupe Societe Generale
Alex Langlois
Alex Langlois
Global Senior Manager | Brand (Strategy Insights & Foresights)
PVH
PVH
Steven de Jong
Steven de Jong
Manager, Operations Contact Center
de Bijenkorf
de Bijenkorf
Iris Boon
Iris Boon
Program Manager Voice of the Customer
Heineken
Heineken
Heather Shoemaker
Heather Shoemaker
Co-founder and Managing Director
Language IO
Language IO
Cristina Conti
Cristina Conti
Head of Customer Engineering for Applied AI, EMEA
Google
Google
Tom Snodgrass
Tom Snodgrass
Chief Operations Officer, Financial Support Centre of Excellence
Santander
Santander
Ash Longman
Ash Longman
VP Solutions
Foundever
Foundever
Leander Zapheriou
Leander Zapheriou
GTM
ElevenLabs
ElevenLabs
Andy Postma
Andy Postma
Head of Performance | Online Marketing & CRM – iGaming
Dutch State Lottery
Dutch State Lottery
Marc van Eijs
Marc van Eijs
Director Customer Contact Technology
Air France-KLM
Air France-KLM
Dina Awwad
Dina Awwad
Head of Customer Experience & Care
MediaMarkt Benelux
MediaMarkt Benelux
James Bedford
James Bedford
VP of Customer Success
Foundever
Foundever
Max Bloemen
Max Bloemen
Manager CX & Insights
Loop Earplugs
Loop Earplugs
Jordany Werzner Regalado
Jordany Werzner Regalado
Product Owner AI and Automation
Commerzbank
Commerzbank
Marc Zaadnoordijk
Marc Zaadnoordijk
Manager Operational Excellence
Nestlé Nespresso
Nestlé Nespresso
Daan van der Mijden
Daan van der Mijden
Senior Director of Customer Service
Samsung
Samsung
Max Lowenthal
Max Lowenthal
Director of Agent Product
Decagon
Decagon
Stan Massueras
Stan Massueras
GTM
ElevenLabs
ElevenLabs
Aaldert Sattler
Aaldert Sattler
Head of Innovation, Data Analytics and Data Science - Customer Care and Operations
ABN AMRO
ABN AMRO
Sara Picoud
Sara Picoud
Lead Developer
Bouygues Telecom
Bouygues Telecom
Małgorzata Miąsik
Małgorzata Miąsik
Director of Operations Center
AirHelp
AirHelp
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Tatiana Zajacová
Tatiana Zajacová
Lead, Customer Happiness Center
Decathlon
Decathlon
Johannes Brott
Johannes Brott
Head of Customer Services
Audi Interaction
Audi Interaction
Quirien Schouten
Quirien Schouten
Digital Transformation & Customer Experience Manager
Shell
Shell
Mitchell Jay Lieberman
Mitchell Jay Lieberman
VP Product
Fuel iX, a TELUS Digital Company
Fuel iX, a TELUS Digital Company
Julien Ferret
Julien Ferret
Digital Acceleration Manager
Bouygues Telecom
Bouygues Telecom
Maja Schaefer
Maja Schaefer
CEO & Founder
Zowie
Zowie
Ramón Delima
Ramón Delima
Director Customer Services and Operations
TUI Group
TUI Group
Ramón Delima
Ramón Delima
Director Customer Services and Operations
TUI Group
TUI Group
Jarrod Davis
Jarrod Davis
Marketing
Cognigy
Cognigy
Alexander Teusz
Alexander Teusz
Lead Sales Engineer EMEA
NiCE Cognigy
NiCE Cognigy

The CCW Europe Advisory Board

Stijn Bannier
Stijn Bannier
Global Product Director .COM and App Post-Sales & Consumer Service
Adidas
Adidas
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Hastings Direct
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Cognigy
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Experian
Doug Casterton
Doug Casterton
Former Head of Operational Excellence
GetYourGuide
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
NA
CCW Europe Advisory Board member
Sandro Percuoco
Sandro Percuoco
NA
CCW Europe Advisory Board member
Ramón Delima
Ramón Delima
Director Customer Services and Operations
TUI Group
TUI Group
Ramón Delima
Ramón Delima
Director Customer Services and Operations
TUI Group
TUI Group

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CCW Europe Digital

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