Jane Gabriël

Head of Claims & Customer Contact Retail P&C and Health Nationale-Nederlanden

Summit Day Two - Wednesday, 7th October 2026 [CET]

9:30 Panel Discussion: The Strategic Reinvention of Customer Service

Customer service is undergoing a fundamental shift from cost-driven support function to strategic organisational capability. This panel explores how organisations are redesigning service operating models to create value, resilience, and insight. Speakers will discuss how service functions can become revenue drivers, intelligence hubs, and trusted customer advocates within the organisation.

Learning Objectives

• Understand how service operating models are evolving

• Explore the strategic role of service beyond cost management

• Examine how organisations use service insights to influence decisions

Key Takeaways

• Insights into designing modern service operating models

• Perspectives on positioning service as a strategic capability

• Learnings from elevating service within the organisation

Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk