Dina Awwad

Head of Customer Experience & Care MediaMarkt Benelux

Summit Day One - Tuesday, 7th October 2025 [CET]

13:40 PANEL DISCUSSION: UNITING TEAMS TO DELIVER HOLISTIC CUSTOMER ENGAGEMENT & SEAMLESS END-TO-END EXPERIENCES

  • Learn how leading organisations are breaking down internal silos to create more agile, aligned, and cross-functional teams focused on delivering cohesive customer and employee experiences 
  • Discover how strategic personalisation and intelligent use of data can inform proactive engagement across the full customer lifecycle, from onboarding and activation to loyalty and retention 
  • Understand how to build engagement strategies that drive not just short-term metrics, but long-term value, trust, and brand advocacy 

Check out the incredible speaker line-up to see who will be joining Dina.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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