Jon Blake

Global BPO Footprint Strategy and Emerging Solutions Lead Uber

From the very beginning customer experience and service has been central to my life. I was born into the pub industry in the UK, have spent time managing a bar in Amsterdam, learned the contact centre ropes as an agent and now have the honour of being able to design and build CX footprint and tech solutions to enhance experience for the customer and drive efficiency for the business.

Passionate about problems that aren’t a problem yet, solutions that solve problems that don’t exist yet and strategy design to tie the real world and abstract together…while never losing sight of the customer and experience.

Look forward to meeting you all in Amsterdam!!!

Summit Day Two - Wednesday, 7th October 2026 [CET]

13:50 Panel Discussion: What Clients Really Want From BPO Partners

Outsourcing partners have long played a central role in customer service operations. However, automation, AI, and changing expectations are reshaping the relationship between organisations and BPO providers. This panel explores how clients are re-evaluating outsourcing strategies, what capabilities they expect from partners, and how BPOs must evolve to remain relevant in an increasingly technology-driven service environment.

Learning Objectives

• Discuss how outsourcing models are evolving

• Compare changing expectations between clients and BPO providers

• Assess how technology is reshaping service partnerships

Key Takeaways

• Client perspectives on the future role of BPO partners

• Lessons learned from evolving outsourcing strategies

• Considerations for designing future service ecosystems

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
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Telephone: +44 (0) 113 210 042
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Email: enquire@iqpc.co.uk