Jon Blake

Global BPO Footprint Strategy and Emerging Solutions Lead Uber

From the very beginning customer experience and service has been central to my life. I was born into the pub industry in the UK, have spent time managing a bar in Amsterdam, learned the contact centre ropes as an agent and now have the honour of being able to design and build CX footprint and tech solutions to enhance experience for the customer and drive efficiency for the business.

Passionate about problems that aren’t a problem yet, solutions that solve problems that don’t exist yet and strategy design to tie the real world and abstract together…while never losing sight of the customer and experience.

Look forward to meeting you all in Amsterdam!!!