The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Heather Morgan Shoemaker
Chief Executive Officer Language I/O
Workshop Day - Monday, 7th October 2024 [CET]
13:15 WORKSHOP I: A SECURE, GLOBAL APPROACH TO CUSTOMER SUPPORT EFFICIENCIES THROUGH AI
- The evolution of generative AI in the customer support space
- Security and data privacy considerations when customer data is at risk
- A zero-data-retention approach to multilingual team enablement via AI
- Learn about the benefits and applications of multilingual and monolingual solutions
- Multilingual training approaches for generative AI in customer support
Check out the incredible speaker line-up to see who will be joining Heather Morgan.
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