Johnson Idesoh

Group Chief Information and Technology Officer Absa Group

Summit Day One - Tuesday, 6th October 2026 [CET]

11:35 Presentation: Banking at Scale in a Mobile First Continent

Across much of Africa, traditional banking models never took hold in the ways seen elsewhere. Instead, mobile-first platforms, fintech ecosystems, and purpose-led innovation have reshaped how customers access financial services. In this session, Absa Group shares how advanced technology, regulatory flexibility, and deep understanding of local needs are enabling inclusive, scalable banking across diverse African markets, and what global organisations can learn from this approach.

Learning Objectives

• Understand how mobile-first behaviour shapes banking experiences in Africa

• Learn how technology supports financial inclusion at scale

• Evaluate how regulatory environments influence innovation

Key Takeaways

• Insight into advanced digital banking models beyond Europe

• Lessons on designing CX for inclusion and accessibility

• New perspectives on scaling technology driven CX

Check out the incredible speaker line-up to see who will be joining Johnson.

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