The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

View The 2024 Agenda

Register Now

Mark Janssen

Department Manager CX, Digitalization and Customer Dialogue Support VGZ

Conference Day One - Tuesday, 8th October 2024 [CET]

13:50 IDG H: IS THE CUSTOMER ALWAYS RIGHT? HOW TO MANAGE EXPECTATIONS & ACHIEVE A BALANCE FOR SUSTAINABLE SATISFACTION

Conference Day Two - Wednesday, 9th October 2024 [CET]

11:10 PANEL DISCUSSION: CULTIVATING A CUSTOMER-CENTRIC DNA THAT TRANSFORMS ACTIONS, NOT JUST STATEMENTS

Overcome the challenges of low employee engagement and high attrition rates, and achieve substantial improvements in employee motivation and loyalty
Disrupt stereotypes and misconceptions about customer and employee satisfaction and address the root cause of dissatisfaction
Learn how to make culture, personality and brand your USP in a world where the increasing use of technology can monotonise and impersonalise service

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

In Partnership With :

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

©2024 IQPC. All rights reserved.