The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Mark Janssen

Department Manager CX, Digitalization and Customer Dialogue Support VGZ

Overcome the challenges of low employee engagement and high attrition rates, and achieve substantial improvements in employee motivation and loyalty
Disrupt stereotypes and misconceptions about customer and employee satisfaction and address the root cause of dissatisfaction
Learn how to make culture, personality and brand your USP in a world where the increasing use of technology can monotonise and impersonalise service

Check out the incredible speaker line-up to see who will be joining Mark.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk