The #1 European event series for progressive
contact centre, CX and digital service leaders 

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre 
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Meet the Speakers

2024 EXPERT SPEAKERS

Jesper Buch
Jesper Buch
Founder
Just Eat, Seedster & GoMentor
Yeliz Çiçek
Yeliz Çiçek
Editor-in-Chief
Vogue Nederland
Lieke Luttmer
Lieke Luttmer
Chief Customer & Digital Officer
Nationale-Nederlanden
Sarah Williams
Sarah Williams
Chief Customer Experience Officer
Westminster City Council
Joanne Kennedy
Joanne Kennedy
Chief of Staff, Head of Management Office
Sanofi
Valentina Cesani
Valentina Cesani
Chief Operations Officer
Rail Europe
Katalin Fritz
Katalin Fritz
Chief Customer and People Officer
Marley Spoon
Herbert Verschuren
Herbert Verschuren
Vice President Services, Customer Contact
Air France-KLM
Håvard Uglem Hovdahl
Håvard Uglem Hovdahl
Vice President CRM & Loyalty
Strawberry
Antonius Michielsen
Antonius Michielsen
Vice President of Customer Success
Thermondo GmbH
Kelly Best
Kelly Best
Managing Director - Product, Marketing and Experience
Virgin Red
Jonathan George
Jonathan George
Customer Operations and Loyalty Director
Holland & Barrett
Dr Tania Caporaso
Dr Tania Caporaso
Director Customer Care
BT and EE Broadband
Stefan Reimig
Stefan Reimig
Director, Global Customer Service
Wayfair Deutschland
Cyrille Regardin
Cyrille Regardin
Director of Customer Service
Vanden Borre
Mette Lorenzen
Mette Lorenzen
Director of Global Customer Service
Kindred Group
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Ramón Delima
Ramón Delima
Global Director, Customer Services
TUI
Joey de Laat
Joey de Laat
Director Customer Experience Transformation
Philips
Elizabeth Ajala
Elizabeth Ajala
Director of Disputes and Complaints
Monzo
Bart van de Sande
Bart van de Sande
Director Customer Care & Personal Wealth
ABN AMRO Bank N.V.
Dan Nechita
Dan Nechita
Head of Cabinet MEP Dragos Tudorache
European Parliament
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Martijn Franssen
Martijn Franssen
Director Customer Services
Eneco
Thomas Staudte
Thomas Staudte
Head of Customer Engagement
air up
Ulla Kattai-Aav
Ulla Kattai-Aav
Head of Omnichannel Management
Telia
Filip Popovic
Filip Popovic
Head of Relationship Centre
Avon International
Enrique Lamarca
Enrique Lamarca
Head of Customer Journey and eCommerce
AXA Partners
Károly Stöwer-Pál
Károly Stöwer-Pál
Head of Global Quality and Coaching
eBay
Leigh-Anne Gray
Leigh-Anne Gray
Head of Complaints
ERGO Travel Insurance
Lisa Dalzell
Lisa Dalzell
Head of Customer Experience
ERGO Travel Insurance
Mireille Verweij
Mireille Verweij
Head of Customer Service
Eurail
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Louwrens Nederlof
Louwrens Nederlof
Head of Consumer Channel Strategy and Interaction
PostNL
Kim Madill
Kim Madill
Head of Omnichannel and Guest Services
Belmond
Christian Wuttke
Christian Wuttke
Lead of Chat & Voice Technology
Schwarz Group
Benedikt Linder
Benedikt Linder
Teamlead IT-Systems Customer Care
Schwarz Group
Raquel Serrano
Raquel Serrano
Senior Manager CS Global Process Excellence
Booking.com
Stefan Fuczek
Stefan Fuczek
Senior Customer Experience Manager
Booking.com
Olga Vanurina
Olga Vanurina
Global Customer Service & Logistics Lead
Heineken
Ed Leurebourg
Ed Leurebourg
Customer Experience - Operations Manager
Deliverect
Katie Kuizenga
Katie Kuizenga
Manager Operations, Culture & Marketing - Customer Relations
Rituals
Nienke van der Velden
Nienke van der Velden
Manager Operations and Business Development
Rituals
Mark Janssen
Mark Janssen
Department Manager CX, Digitalization and Customer Dialogue Support
VGZ
Julia Scharnetzke
Julia Scharnetzke
Manager Member Engagement & Customer Service
Miles & More
Ankie Straathof
Ankie Straathof
Manager Customer Care & Sales
de Bijenkorf
Ricardo Dijkhoff
Ricardo Dijkhoff
Manager - Expertise Lead
ING Nederland
Derco Zeegers
Derco Zeegers
Lead Product Manager Conversational AI
Rabobank
Mathieu Acin
Mathieu Acin
Vice President, Global GMT – Customer Experience
CSG
Casey Denby
Casey Denby
Vice President of Sales, Former Global Leader of Training & Operations
Zenarate
Alan Ranger
Alan Ranger
Vice President Marketing
Cognigy
Kala Iyer
Kala Iyer
Divisional Managing Director – Technology
Capita
Marie-Louise Gaughan
Marie-Louise Gaughan
Head of Customer & Digital Experience EMEA
Alorica
Alexander Teusz
Alexander Teusz
Lead Sales Engineer EMEA
Cognigy
Jarrod Davis
Jarrod Davis
Product Marketing Manager
Cognigy
Ejieme Eromosele
Ejieme Eromosele
GM EMEA
Quiq
Bas Hiemstra
Bas Hiemstra
Solutions Consultant
Verint
Martin Melis
Martin Melis
Director, Solutions Consultant
Verint
Heather Morgan Shoemaker
Heather Morgan Shoemaker
Chief Executive Officer
Language I/O
Cheryll Aganda
Cheryll Aganda
Chief of Advisory Services and Applied Insights
Transcom
Tomas Yangbyn
Tomas Yangbyn
CDO/Chief Digital & AI Officer
Transcom
Andrew Pattie
Andrew Pattie
CX Solutions Director, Sales, North Europe
Sprinklr
Eric Adams
Eric Adams
Director, Merchant Experience
Bolt
Andrew Wyse
Andrew Wyse
Vice President Europe
Conduent
David Ralston
David Ralston
CRO & Co-Founder
Closed.AI

The CCW Europe Advisory Board

Jen Brown
Jen Brown
Senior Director, International Marketing
GoTo
Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
Ramón Delima
Ramón Delima
Global Director, Customer Services
TUI
Cathleen Doorenbosch
Cathleen Doorenbosch
Vice President, Customer Care
Bumble
Meko Elmekawy
Meko Elmekawy
Head of Digital S. Capabilities
EnBW Energie Baden-Württemberg AG
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Carl McCartney
Carl McCartney
Customer Experience Director
Les Mills
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
Head of CS Digital & Service Design
Ryanair
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Martin Wilkinson-Brown
Martin Wilkinson-Brown
Chief Marketing Officer
Foundever

In Partnership With :

CCW Digital EU

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