WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK
View the 2026 Agenda
Partnership Opportunities
Register Now

Meet the Speakers at the CCW UK Summit

Ashish Morjaria
Ashish Morjaria
Head of CX Transformation
National Grid UK
National Grid UK
Costa Delis
Costa Delis
Director, Customer Experience UK
Jaguar Land Rover
Jaguar Land Rover
Sarah Durber
Sarah Durber
Head of Customer Success
PensionBee
PensionBee
Andy Harrison
Andy Harrison
Senior Manager, Vulnerable Consumers Lead
Fidelity International
Fidelity International
James Hewitson
James Hewitson
Managing Director Head of Customer Support
HSBC
HSBC
Jon Wells
Jon Wells
Director Customer Contact
Carnival UK (P&O Cruises & Cunard)
Carnival UK (P&O Cruises & Cunard)
Paul Dongha
Paul Dongha
Head of Responsible AI & AI Strategy
NatWest Group
NatWest Group
Francesca Rea
Francesca Rea
Director of Customer Operations
NewDay
NewDay
Alex Hornby
Alex Hornby
Commercial & Customer Director
Northern
Northern
Zack Wragg
Zack Wragg
Senior Product Owner–Digital Commerce Transformation
Merlin Entertainments
Merlin Entertainments
Emma Wardle
Emma Wardle
Head of Customer Operations (Consumer Services UK & I)
Experian
Experian
Lyndsey Hutchinson
Lyndsey Hutchinson
Head of Complaints
E.ON Next
E.ON Next
Anna Gradil
Anna Gradil
Director Seller Growth & CX
Depop
Depop
Kit Wilson
Kit Wilson
Director of Operational Services
Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water
Neil Ellett
Neil Ellett
Vice President of Customer Support
Bolt
Bolt
Martin Harrison
Martin Harrison
Director - Customer Development
McCain Foods
McCain Foods
Malcolm Dunn
Malcolm Dunn
VP Customer Operations and Balances
OVO
OVO
Abdul Khaled
Abdul Khaled
Head of Digital, Customer Experience and Digital Products
Eon Next
Eon Next
Aimie Jago
Aimie Jago
Senior CX & Service Excellence Manager - Organisational Transformation
Vodafone Ltd.
Vodafone Ltd.
Claudia Nicholls-Magielsen
Claudia Nicholls-Magielsen
Chief Customer Officer
Simplyhealth Group
Simplyhealth Group
Jo Foxall
Jo Foxall
Customer Experience Director
Transport for Wales
Transport for Wales
Stephanie Gordon
Stephanie Gordon
Head of Global CX
Wayfair
Wayfair
Jordan Anglin
Jordan Anglin
Digital Customer Experience & Engagement Lead - TOBi AI Chatbot
Vodafone UK
Vodafone UK
Barry Cooper
Barry Cooper
Head of Customer Success
SMART Currency FX
SMART Currency FX
David Jones
David Jones
Head of Consumer UK
PayPal
PayPal
Fola Olafare
Fola Olafare
Customer Service Delivery Manager
Transport for London
Transport for London
Hady Khalaf
Hady Khalaf
Global Sales Director of Transformation, Capabilities and Inclusive Business
Bel
Bel
Brian Flanagan
Brian Flanagan
Global Head of Public Websites
HSBC.
HSBC.
Lottie Hippisley
Lottie Hippisley
Brand Marketing Manager, Print & Partnerships
Ocado Retail Ltd.
Ocado Retail Ltd.
Bukola Odunaiya
Bukola Odunaiya
Senior Integrated Campaigns Manager
Expedia Group
Expedia Group
David Enwright
David Enwright
Marketing Director
Post Office Ltd.
Post Office Ltd.
Sharon Braude
Sharon Braude
Global Group Project Director - CRM
Virgin Active
Virgin Active
Pardeep Duggal
Pardeep Duggal
Marketing Director
Bupa
Bupa
Tim Hulbert
Tim Hulbert
Global Head of Insight, Planning and Brand Strategy
Standard Chartered
Standard Chartered
Alexandra Lund
Alexandra Lund
Director of Trade Marketing
Asahi
Asahi
Eve Kolesova
Eve Kolesova
Head of Marketing and Category Management
Henkel
Henkel
Hamish Rickman
Hamish Rickman
Marketing Director, Europe
Samsung Electronics
Samsung Electronics
Holly McKinlay
Holly McKinlay
Director of Strategic Communications & Brand
WWF
WWF
Charlton Clarke
Charlton Clarke
Customer Experience Director
Les Mills
Les Mills
Louise Phillips
Louise Phillips
Vice President - Customer Centres
Virgin Atlantic Airways
Virgin Atlantic Airways

The CCW Europe Advisory Board

Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
GetYourGuide
Cathleen Doorenbosch
Cathleen Doorenbosch
Vice President, Customer Care
Bumble
Bumble
Meko Elmekawy
Meko Elmekawy
Head of Digital S. Capabilities
EnBW Energie Baden-Württemberg AG
EnBW Energie Baden-Württemberg AG
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
smart Europe GmbH
Carl McCartney
Carl McCartney
Customer Experience Director
Les Mills
Les Mills
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
NA
CCW Europe Advisory Board
CCW Europe Advisory Board
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Cognigy
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Experian
Ramón Delima
Ramón Delima
Global Director, Customer Services
TUI
TUI
Martin Wilkinson-Brown
Martin Wilkinson-Brown
Chief Marketing Officer
Foundever
Foundever
Jen Brown
Jen Brown
Director, Marketing Consultancy
Engaging Interactions

If you’re interested in speaking or have any other questions, contact us at enquire@iqpc.co.uk

In Partnership With:

CCW Europe Digital

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2026 IQPC. All rights reserved.