Matt Frank

Chief AI and Innovation Officer Ancoris

Monday 12th May 2025 - Workshop Day

11:05 AM WORKSHOP E: SOLVING BUSINESS CHALLENGES WITH DATA, AI & CUSTOMER-CENTRIC STRATEGIES

  • Learn how to leverage customer data and AI to create personalised and seamless interactions, enhancing satisfaction and retention across every touchpoint.
  • Discover how AI can support human agents, automate tasks, and drive more efficient operations, empowering your contact centre to meet modern customer expectations.
  • Understand how adopting flexible, cloud-based technologies can enable your business to adapt, scale, and thrive in an ever-evolving customer experience landscape.

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda