WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK
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Meet the Speakers at the CCW UK Summit

Stuart Trevor
Stuart Trevor
Founder
All Saints
All Saints
Louise Phillips
Louise Phillips
Vice President - Customer Centres
Virgin Atlantic Airways
Virgin Atlantic Airways
Stephanie Gordon
Stephanie Gordon
Head of Global CX
Wayfair
Wayfair
James Hewitson
James Hewitson
Managing Director Head of Customer Support
HSBC
HSBC
Costa Delis
Costa Delis
Director, Customer Experience UK
Jaguar Land Rover
Jaguar Land Rover
Emma Wardle
Emma Wardle
Head of Customer Operations (Consumer Services UK & I)
Experian
Experian
Sarah Durber
Sarah Durber
VP of Customer Success
PensionBee
PensionBee
Mario Gee
Mario Gee
Head of Customer Support and Care
MoneyBox
MoneyBox
Anna Gradil
Anna Gradil
Director Seller Growth & CX
Depop
Depop
Suzanne Ellison
Suzanne Ellison
Product Director
Lloyds Banking Group
Lloyds Banking Group
Florence Howell
Florence Howell
Marketing Director
The Magnum Ice Cream Company
The Magnum Ice Cream Company
David Jones
David Jones
Head of Consumer UK
PayPal
PayPal
Jo Foxall
Jo Foxall
Customer Experience Director
Transport for Wales
Transport for Wales
Alex Hornby
Alex Hornby
Commercial & Customer Director
Northern
Northern
Barry Cooper
Barry Cooper
Head of Customer Success
SMART Currency FX
SMART Currency FX
Claudia Nicholls-Magielsen
Claudia Nicholls-Magielsen
Chief Customer Officer
Simplyhealth Group
Simplyhealth Group
Fola Olafare
Fola Olafare
Customer Service Delivery Manager
Transport for London
Transport for London
Hady Khalaf
Hady Khalaf
Chief Capability Officer
Bel
Bel
Lisa Topliss
Lisa Topliss
Director Strategy and Operations
Ricoh Europe
Brian Flanagan
Brian Flanagan
Global Head of Public Websites
HSBC.
HSBC.
Felipe Vianna
Felipe Vianna
Data & Digital Lead
The Magnum Ice Cream Company
The Magnum Ice Cream Company
Zack Wragg
Zack Wragg
Senior Product Owner–Digital Commerce Transformation
Merlin Entertainments
Merlin Entertainments
Aimie Jago
Aimie Jago
Senior CX & Service Excellence Manager - Organisational Transformation
Vodafone Ltd.
Vodafone Ltd.
Jordan Anglin
Jordan Anglin
CX Channels Excellence Manager
Vodafone UK
Vodafone UK
Aswin Peter
Aswin Peter
Product Lead - Payments Strategy & Customer Experience - Energy Platforms
British Gas
British Gas
Bukola Odunaiya
Bukola Odunaiya
Senior Integrated Campaigns Manager
Expedia Group
Expedia Group
David Enwright
David Enwright
Marketing Director
Post Office Ltd.
Sharon Braude
Sharon Braude
Global Group Project Director - CRM
Virgin Active
Virgin Active
Tim Hulbert
Tim Hulbert
Global Head of Insight, Planning and Brand Strategy
Standard Chartered
Standard Chartered
Alexandra Lund
Alexandra Lund
Director of Trade Marketing
Asahi
Asahi
Rodrigo De Cossio
Rodrigo De Cossio
AVP Sales Western Europe
Parloa
Parloa
Eve Kolesova
Eve Kolesova
Head of Marketing and Category Management
Henkel
Henkel
Hamish Rickman
Hamish Rickman
Marketing Director, Europe
Samsung Electronics
Samsung Electronics
Holly McKinlay
Holly McKinlay
Director of Strategic Communications & Brand
WWF
WWF
Charlton Clarke
Charlton Clarke
Customer Experience Director
Les Mills
Les Mills
Sakina Mirza
Sakina Mirza
Commercial Strategy Analytics
British Airways
British Airways
Helen Cutmore
Helen Cutmore
Global Marketing Strategy and Operations Project Lead
Barcardi
Barcardi
Ian Plummer
Ian Plummer
Chief Customer Officer
Autotrader UK
Autotrader UK
Asif Aziz
Asif Aziz
Director of Retail
EE
EE
Karen Ehrlich
Karen Ehrlich
General Manager -Vice President Clinique, Dr.Jart+ and Lab Series - UK & ROI
The Estée Lauder Companies
The Estée Lauder Companies
Michail Vamvakaris
Michail Vamvakaris
Head of Data Science and MLOps
William Hill
William Hill
Penny Brough
Penny Brough
Chief Marketing Officer
Uktv
Uktv
Linda Davis
Linda Davis
Head of Operations
AllClear
AllClear
John Rankin
John Rankin
Director of Home Service
Sky
Sky
Kevin Cassar
Kevin Cassar
Director - Chief Data and AI Officer
TalkTalk Plc.
TalkTalk Plc.
Nick King
Nick King
Market Research Director
Auto Trader
Auto Trader
Jen Brown
Jen Brown
CCW Advisory Board, Director, Marketing Consultancy
Engaging Interactions
Engaging Interactions
Katy Howell
Katy Howell
Chief Executive Officer
immediate future
immediate future
Luke Duffell
Luke Duffell
Director, Solution Engineering
NICE
NICE
Warwick Zimmer
Warwick Zimmer
Senior Solution Engineer, AI
NiCE Cognigy
NiCE Cognigy
Paul Preute
Paul Preute
Associate AI Transformation Consultant
NiCE Cognigy
NiCE Cognigy
Shawn Wen
Shawn Wen
CTO
PolyAI
PolyAI
Jak Katterfield
Jak Katterfield
Director of Product Marketing
PolyAI
PolyAI
John Clarke
John Clarke
Head of Cloud and AI Advisory
Telana
Telana

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