The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
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Meet the Speakers

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2025 Expert Speakers

Matt Dawson MBE
Matt Dawson MBE
Former Wasps, England & British Lions Scrum Half
Television Host & Celebrity
Danny Gonzalez
Danny Gonzalez
Chief Digital & Innovation Officer
London North Eastern Railway
Chloe Rice
Chloe Rice
Director, Global Customer Experience
Shutterstock
Dom Dwight
Dom Dwight
Strategy & Innovation Director
Bettys & Taylors
Stijn Bannier
Stijn Bannier
Global Product Director
adidas
Jen Hobbs
Jen Hobbs
Digital Director – Experience & Development
The AA
Ian Boden
Ian Boden
Customer Operations Director – Europe
BP
Curig Johnston
Curig Johnston
Director of Base Value & Personalisation
EE
Sarah Medcalf
Sarah Medcalf
Head of Supporter Services
Newcastle United Football Club
Ben Dales
Ben Dales
Head of Digital Marketing
Persimmon Homes
Emma Collings
Emma Collings
Head of Marketing
British Land
Sabina Onwuka
Sabina Onwuka
Head of Customer Services
London Borough of Barking & Dagenham
Jason Bloomfield
Jason Bloomfield
Global Head of People Change & Experience Design
Ericsson
Melda Sofuoglu
Melda Sofuoglu
Global Senior Manager, Expert Resolution
Vodafone
Chantal Mitchell
Chantal Mitchell
Customer Experience Manager
VIVID Homes
Katheryn Thomas
Katheryn Thomas
Senior CRM Manager
L'Occitane
Bukola Odunaiya
Bukola Odunaiya
Senior Integrated Campaigns Manager
Expedia
Douglas Sheard
Douglas Sheard
Consumer Engagement Lead, UK & Ireland
Reckitt
Luke Ollerhead
Luke Ollerhead
Senior Insight Manager
The Very Group
Zain Rawji
Zain Rawji
Vulnerable Customer Manager
Kroo Bank
Nessa O’Gorman
Nessa O’Gorman
Senior Product CRM Strategist (Customer Data & Intelligence Services)
Expedia
Oliver Priestman
Oliver Priestman
Regional Client Experience Manager
Air Charter Service
Hannah Bailey
Hannah Bailey
Digital CX Lead
VIVID Homes
Angel Tania
Angel Tania
Product Owner Chatbot & Conversational Technology
adidas
Amani Darr
Amani Darr
Strategy & CX Lead
TDX Group
Ashwin Peter
Ashwin Peter
Senior Product Lead - Payments Strategy & Customer Experience - Energy Platforms
British Gas
Kai Bentley-Grey
Kai Bentley-Grey
Senior Technology Business Partner
DFS Furniture
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Ben Fuggles
Ben Fuggles
Director, Customer Experience UK
Conduent
Andrew Wyse
Andrew Wyse
Vice President, Commercial, EMEA
Conduent
Huw Jones
Huw Jones
Director, Solutions Consulting
Verint
Keith Barrow
Keith Barrow
Director, Solutions Consulting
Verint

The CCW Europe Advisory Board

Jen Brown
Jen Brown
Senior Director, International Marketing
GoTo
Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
Cathleen Doorenbosch
Cathleen Doorenbosch
Vice President, Customer Care
Bumble
Meko Elmekawy
Meko Elmekawy
Head of Digital S. Capabilities
EnBW Energie Baden-Württemberg AG
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Carl McCartney
Carl McCartney
Customer Experience Director
Les Mills
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
Head of CS Digital & Service Design
Ryanair
Alan Ranger
Alan Ranger
Vice President of Marketing
Cognigy
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Ramón Delima
Ramón Delima
Global Director, Customer Services
TUI
Martin Wilkinson-Brown
Martin Wilkinson-Brown
Chief Marketing Officer
Foundever

In Partnership With :

CCW Digital EU

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