Meet the Speakers

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2024 CONFIRMED SPEAKERS


Lauren Aitken
Lauren Aitken
Head of Customer Experience
ASDA
Jonny Auld
Jonny Auld
Customer Engagement Manager
Affinity Water
Faye Bailey
Faye Bailey
Quality Lead
Halfords
Tim Bamber
Tim Bamber
Social Community Lead
The FA Group
Darren Bayney
Darren Bayney
Business Service Consultant
Former: BT Business
James Brindley-Raynes
James Brindley-Raynes
Head of Digital Customer Journey
A.P. Moller-Maersk
Leonie Brown
Leonie Brown
Principal XM Scientist
Qualtrics
Graham Brown
Graham Brown
Senior Vice President Growth EMEA
Alorica
Jen Brown
Jen Brown
Senior Director, International Marketing
GoTo
Luke Butson
Luke Butson
Vendor & Commercial Strategy Manager
Expedia Group
Tiffany Chesson
Tiffany Chesson
Customer Experience Director
YourParkingSpace
Yawar Choudhry
Yawar Choudhry
Head of Client Services Proposition
Legal & General
Lord Sebastian Coe CH, KBE
Lord Sebastian Coe CH, KBE
British Olympic Track Athlete, Politician and President of the World Governing B
World Athletics Association
David Cotterill
David Cotterill
UK Country Director and European Marketing Director
Conduent
James Dolling
James Dolling
Head of Customer Proposition
Arriva Rail London
Dan Eddie
Dan Eddie
Director of Customer Service
Simplyhealth & Denplan
Rami El-Dahshan
Rami El-Dahshan
Head of Clubhouses
Virgin Atlantic
Leon Ellerton
Leon Ellerton
Client Delivery & Customer Experience Director
Experian
Abby Etoe
Abby Etoe
Contact Centre Director
Norwegian Cruise Line
Francesco Federico
Francesco Federico
Global Chief Marketing Officer
S&P Global Ratings
Ben Fuggles
Ben Fuggles
Director, Customer Experience UK
Conduent
Natalie Fuller
Natalie Fuller
Head of Customer Marketing and Communications
Cashplus Bank
Marie-Louise Gaughan
Marie-Louise Gaughan
Head of Customer & Digital Experience EMEA
Alorica
Jonathan George
Jonathan George
Customer Operations and Loyalty Director
Holland & Barrett
Neil Gregory
Neil Gregory
Head of Customer Happiness
Naked Wines
Rosie Hill
Rosie Hill
Head of eCommerce
GAILS
Fflur Huysmans
Fflur Huysmans
Head of Customer Experience
The Bread Factory
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Julia Jenkins
Julia Jenkins
Customer Experience Director
The Crown Estate
Abdul Khaled
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Next
Joanne Lotey
Joanne Lotey
Senior Customer Experience Manager
GAILS
Terence Mauri
Terence Mauri
Speaker, Author, Futurist, AI and Leadership Expert
Hack Future Lab, MIT and IE Business School
Jo Mayes
Jo Mayes
Director of Customer Services
Business Stream
Vanessa Milan
Vanessa Milan
Head of Voice of the Customer
Cambridge University Press & Assessment
Graeme Mushet
Graeme Mushet
Head of Express Motor Claims
Zurich Insurance
Karyna Neumann
Karyna Neumann
Team Lead - Conversational AI
E.ON Digital Technology GmbH
Claudia Nicholls-Magielsen
Claudia Nicholls-Magielsen
Chief Customer Officer
Simplyhealth & Denplan
Vinay Parmar
Vinay Parmar
Founder
Dhruva Star
Amy Perring
Amy Perring
Senior Optimisation Manager
NewDay
Olive Perrins
Olive Perrins
Head of TV Service
Sky
Mark Plumley
Mark Plumley
Account Director
Conduent
Rebecca Powell
Rebecca Powell
Head of Customer Care
Ella's Kitchen
Alan Ranger
Alan Ranger
VP Marketing
Cognigy
Naomi Rankin
Naomi Rankin
Global Customer Care Manager
Lush
Francesca Rea
Francesca Rea
Director of Customer Operations
NewDay
Lee Shelsher
Lee Shelsher
Head of Customer Solutions
Enfield Council
Zoe Spurgeon
Zoe Spurgeon
Vice President Operations
SmartestEnergy
Tiggy Thompson
Tiggy Thompson
Head of Supporter Experience
Tottenham Hotspur Football Club
Annalise Watson
Annalise Watson
Head of Customer Experience & Strategy
Philip Kingsley
Robbie Watters
Robbie Watters
Head of Category & Product Marketing
Beavertown Brewery
Sarah Williams
Sarah Williams
Chief Customer Experience Officer
Westminster City Council
Adam Wright
Adam Wright
Director of Growth
Natures Menu

The CCW Europe Advisory Board


Jen Brown
Jen Brown
Senior Director, International Marketing
GoTo
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
Carl McCartney
Carl McCartney
Customer Experience Director
Les Mills
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
Head of CS Digital & Service Design
Ryanair
Alan Ranger
Alan Ranger
VP Marketing
Cognigy
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Martin Wilkinson-Brown
Martin Wilkinson-Brown
Chief Marketing Officer
Foundever