THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS

13-15 May, 2024 | Novotel London West

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Meet the Speakers

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2024 CONFIRMED SPEAKERS

Lauren Aitken

Lauren Aitken
Head of Customer Experience
ASDA

Jonny Auld

Jonny Auld
Customer Engagement Manager
Affinity Water

Faye Bailey

Faye Bailey
Quality Lead
Halfords

Tim Bamber

Tim Bamber
Social Community Lead
The FA Group

Darren Bayney

Darren Bayney
Business Service Consultant
BT Business

James Brindley-Raynes

James Brindley-Raynes
Head of Digital Customer Journey
A.P. Moller-Maersk

Leonie Brown

Leonie Brown
Principal XM Scientist
Qualtrics

Graham Brown

Graham Brown
Senior Vice President Growth EMEA
Alorica

Jen Brown

Jen Brown
Senior Director, International Marketing
GoTo

Luke Butson

Luke Butson
Vendor & Commercial Strategy Manager
Expedia Group

Tiffany Chesson

Tiffany Chesson
Customer Experience Director
YourParkingSpace

Yawar Choudhry

Yawar Choudhry
Head of Client Services Proposition
Legal & General

Lord Sebastian Coe CH, KBE

Lord Sebastian Coe CH, KBE
British Olympic Track Athlete, Politician and President of the World Governing Body for Athletics
World Athletics Association

David Cotterill

David Cotterill
UK Country Director and European Marketing Director
Conduent

James Dolling

James Dolling
Head of Customer Proposition
Arriva Rail London

Dan Eddie

Dan Eddie
Director of Customer Service
Simplyhealth & Denplan

Rami El-Dahshan

Rami El-Dahshan
Head of Clubhouses
Virgin Atlantic

Leon Ellerton

Leon Ellerton
Client Delivery & Customer Experience Director
Experian

Abby Etoe

Abby Etoe
Contact Centre Director
Norwegian Cruise Line

Francesco Federico

Francesco Federico
Global Chief Marketing Officer
S&P Global Ratings

Ben Fuggles

Ben Fuggles
Director, Customer Experience UK
Conduent

Natalie Fuller

Natalie Fuller
Head of Customer Marketing and Communications
Cashplus Bank

Marie-Louise Gaughan

Marie-Louise Gaughan
Head of Customer & Digital Experience EMEA
Alorica

Jonathan George

Jonathan George
Customer Operations and Loyalty Director
Holland & Barrett

Neil Gregory

Neil Gregory
Head of Customer Happiness
Naked Wines

Rosie Hill

Rosie Hill
Head of eCommerce
GAILS

Fflur Huysmans

Fflur Huysmans
Head of Customer Experience
The Bread Factory

Julia Jenkins

Julia Jenkins
Customer Experience Director
The Crown Estate

Abdul Khaled

Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Next

Joanne Lotey

Joanne Lotey
Senior Customer Experience Manager
GAILS

Terence Mauri

Terence Mauri
Speaker, Author, Futurist, AI and Leadership Expert
Hack Future Lab, MIT and IE Business School

Jo Mayes

Jo Mayes
Director of Customer Services
Business Stream

Graeme Mushet

Graeme Mushet
Head of Express Motor Claims
Zurich Insurance

Karyna Neumann

Karyna Neumann
Team Lead - Conversational AI
E.ON Digital Technology GmbH

Claudia Nicholls-Magielsen

Claudia Nicholls-Magielsen
Chief Customer Officer
Simplyhealth & Denplan

Vinay Parmar

Vinay Parmar
Founder
Dhruva Star

Amy Perring

Amy Perring
Senior Optimisation Manager
NewDay

Olive Perrins

Olive Perrins
Head of TV Service
Sky

Mark Plumley

Mark Plumley
Account Director
Conduent

Rebecca Powell

Rebecca Powell
Head of Customer Care
Ella's Kitchen

Alan Ranger

Alan Ranger
VP Marketing
Cognigy

Naomi Rankin

Naomi Rankin
Global Customer Care Manager
Lush

Francesca Rea

Francesca Rea
Director of Customer Operations
NewDay

Emeran Saigol

Emeran Saigol
Operational Director Digital, Customer Experience & Community Safety
London Borough of Redbridge

Lee Shelsher

Lee Shelsher
Head of Customer Solutions
Enfield Council

Zoe Spurgeon

Zoe Spurgeon
Vice President Operations
SmartestEnergy

Tiggy Thompson

Tiggy Thompson
Head of Supporter Experience
Tottenham Hotspur Football Club

Annalise Watson

Annalise Watson
Head of Customer Experience & Strategy
Philip Kingsley

Robbie Watters

Robbie Watters
Head of Category & Product Marketing
Beavertown Brewery

Sarah Williams

Sarah Williams
Chief Customer Experience Officer
Westminster City Council

Adam Wright

Adam Wright
Director of Growth
Natures Menu

The CCW Europe Advisory Board

Jen Brown

Jen Brown
Senior Director, International Marketing
GoTo

Katalin Fritz

Katalin Fritz
Chief Customer & People Officer
Marley Spoon

Jann Hoffmann

Jann Hoffmann
Head of Contact Centre
Danica Pension

Alice Hunt

Alice Hunt
Head of Technology Services
Hastings Direct

Aymen Ismail

Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH

Carl McCartney

Carl McCartney
Customer Experience Director
Les Mills

Caitlin Neary

Caitlin Neary
Director, Global Contact Centre
Dorchester Collection

Sandro Percuoco

Sandro Percuoco
Head of CS Digital & Service Design
Ryanair

Alan Ranger

Alan Ranger
VP Marketing
Cognigy

Kayle Rattigan

Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I

Emma Wardle

Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian

Martin Wilkinson-Brown

Martin Wilkinson-Brown
Chief Marketing Officer
Foundever

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