WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK
View the 2026 Agenda
Partnership Opportunities
Register Now

Meet the Speakers at the CCW UK Summit

Stuart Trevor
Stuart Trevor
Founder
All Saints
All Saints
Louise Phillips
Louise Phillips
Vice President - Customer Centres
Virgin Atlantic Airways
Virgin Atlantic Airways
Stephanie Gordon
Stephanie Gordon
Head of Global CX
Wayfair
Wayfair
James Hewitson
James Hewitson
Managing Director Head of Customer Support
HSBC
HSBC
Jon Wells
Jon Wells
Director Customer Contact
Carnival UK (P&O Cruises & Cunard)
Carnival UK (P&O Cruises & Cunard)
Costa Delis
Costa Delis
Director, Customer Experience UK
Jaguar Land Rover
Jaguar Land Rover
Emma Wardle
Emma Wardle
Head of Customer Operations (Consumer Services UK & I)
Experian
Experian
Sarah Durber
Sarah Durber
Head of Customer Success
PensionBee
PensionBee
Andy Harrison
Andy Harrison
Senior Manager, Vulnerable Consumers Lead
Fidelity International
Fidelity International
Anna Gradil
Anna Gradil
Director Seller Growth & CX
Depop
Depop
Alex Hornby
Alex Hornby
Commercial & Customer Director
Northern
Northern
Zack Wragg
Zack Wragg
Senior Product Owner–Digital Commerce Transformation
Merlin Entertainments
Merlin Entertainments
Lyndsey Hutchinson
Lyndsey Hutchinson
Head of Complaints
E.ON Next
E.ON Next
Kit Wilson
Kit Wilson
Director of Operational Services
Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water
Aimie Jago
Aimie Jago
Senior CX & Service Excellence Manager - Organisational Transformation
Vodafone Ltd.
Vodafone Ltd.
Jo Foxall
Jo Foxall
Customer Experience Director
Transport for Wales
Transport for Wales
Suzanne Ellison
Suzanne Ellison
Product Director
Lloyds Banking Group
Lloyds Banking Group
David Jones
David Jones
Head of Consumer UK
PayPal
PayPal
Claudia Nicholls-Magielsen
Claudia Nicholls-Magielsen
Chief Customer Officer
Simplyhealth Group
Simplyhealth Group
Jordan Anglin
Jordan Anglin
CX Channels Excellence Manager
Vodafone UK
Vodafone UK
Barry Cooper
Barry Cooper
Head of Customer Success
SMART Currency FX
SMART Currency FX
Fola Olafare
Fola Olafare
Customer Service Delivery Manager
Transport for London
Transport for London
Hady Khalaf
Hady Khalaf
Global Sales Director of Transformation, Capabilities and Inclusive Business
Bel
Bel
Brian Flanagan
Brian Flanagan
Global Head of Public Websites
HSBC.
HSBC.
Lottie Hippisley
Lottie Hippisley
Brand Marketing Manager, Print & Partnerships
Ocado Retail Ltd.
Ocado Retail Ltd.
Bukola Odunaiya
Bukola Odunaiya
Senior Integrated Campaigns Manager
Expedia Group
Expedia Group
David Enwright
David Enwright
Marketing Director
Post Office Ltd.
Post Office Ltd.
Sharon Braude
Sharon Braude
Global Group Project Director - CRM
Virgin Active
Virgin Active
Pardeep Duggal
Pardeep Duggal
Marketing Director
Bupa
Bupa
Tim Hulbert
Tim Hulbert
Global Head of Insight, Planning and Brand Strategy
Standard Chartered
Standard Chartered
Alexandra Lund
Alexandra Lund
Director of Trade Marketing
Asahi
Asahi
Eve Kolesova
Eve Kolesova
Head of Marketing and Category Management
Henkel
Henkel
Hamish Rickman
Hamish Rickman
Marketing Director, Europe
Samsung Electronics
Samsung Electronics
Holly McKinlay
Holly McKinlay
Director of Strategic Communications & Brand
WWF
WWF
Charlton Clarke
Charlton Clarke
Customer Experience Director
Les Mills
Les Mills
Sakina Mirza
Sakina Mirza
Commercial Strategy Analytics
British Airways
British Airways
Darci Dutcher
Darci Dutcher
Director of Product Design and User Research
Financial Times
Financial Times
Karen Ehrlich
Karen Ehrlich
General Manager -Vice President Clinique, Dr.Jart+ and Lab Series - UK & ROI
The Estée Lauder Companies
The Estée Lauder Companies
John Rankin
John Rankin
Director of Home Service
Sky
Sky
Michail Vamvakaris
Michail Vamvakaris
Head of Data Science and MLOps
William Hill
William Hill
Penny Brough
Penny Brough
Chief Marketing Officer
Uktv
Uktv
Linda Davis
Linda Davis
Head of Operations
AllClear
AllClear
Kevin Cassar
Kevin Cassar
Director - Chief Data and AI Officer
TalkTalk Plc.
TalkTalk Plc.
Ed Hornby
Ed Hornby
Head of Transformation Delivery
Premier League
Premier League
Nick King
Nick King
Market Research Director
Auto Trader
Auto Trader
Jen Brown
Jen Brown
CCW Advisory Board, Director, Marketing Consultancy
Engaging Interactions
Engaging Interactions
Katy Howell
Katy Howell
Chief Executive Officer
immediate future
immediate future

The CCW Europe Advisory Board

Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
GetYourGuide
Cathleen Doorenbosch
Cathleen Doorenbosch
Vice President, Customer Care
Bumble
Bumble
Meko Elmekawy
Meko Elmekawy
Head of Digital S. Capabilities
EnBW Energie Baden-Württemberg AG
EnBW Energie Baden-Württemberg AG
Katalin Fritz
Katalin Fritz
Chief Customer & People Officer
Marley Spoon
Marley Spoon
Jann Hoffmann
Jann Hoffmann
Head of Contact Centre
Danica Pension
Danica Pension
Alice Hunt
Alice Hunt
Head of Technology Services
Hastings Direct
Hastings Direct
Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
smart Europe GmbH
Carl McCartney
Carl McCartney
Customer Experience Director
Les Mills
Les Mills
Caitlin Neary
Caitlin Neary
Director, Global Contact Centre
Dorchester Collection
Dorchester Collection
Sandro Percuoco
Sandro Percuoco
NA
CCW Europe Advisory Board
Alan Ranger
Alan Ranger
N/A
CCW Europe Advisory Board
Kayle Rattigan
Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I
Flutter UK&I
Emma Wardle
Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian
Experian
Ramón Delima
Ramón Delima
Global Director, Customer Services
TUI
TUI
Martin Wilkinson-Brown
Martin Wilkinson-Brown
Chief Marketing Officer
Foundever
Foundever
Jen Brown
Jen Brown
Director, Marketing Consultancy
Engaging Interactions

If you’re interested in speaking or have any other questions, contact us at enquire@iqpc.co.uk

In Partnership With:

CCW Europe Digital

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2026 IQPC. All rights reserved.