WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Dawn Kaczur
Head of Customer Servicing Transformation Experian
Tuesday 12th May 2026 - Summit Day 1
2:40 PM MASTERCLASS B: FROM PROOF-OF-CONCEPT TO PRODUCTION: WHAT REALLY HAPPENS IN DEPLOYMENT
Moving from proof-of-concept to live deployment is where many initiatives succeed, stall, or fundamentally change shape. This session explores what happens beyond the test environment and how organisations navigate the practical realities of turning early promise into operational impact.
- What the proof-of-concept proved and the critical gaps uncovered when exposed to real data, systems, and teams at Experian
- The operational, governance, and stakeholder challenges that shaped how the solution was ultimately delivered
- Practical lessons for organisations looking to translate successful POCs into sustainable production outcomes
Check out the incredible speaker line-up to see who will be joining Dawn.
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