Although the terms originated decades apart, digital transformation and AI are inextricably linked. It all comes down to data: AI has the power to refine the data that fuels digital transformation in ways that have never been possible before. In turn, this enhances the quality of the data which can...

The aviation industry is a tricky one to play in right now. Against a perfect storm of multiplying competition, the proliferation of innovative digital technologies, paper thin margins, and a loyalty ecosystem increasingly defined by emotional connection, just how are the airlines of the world meant to stand out? There’s...

It appears the penny has finally dropped. With 63% of customer management leaders reporting that improving CX strategy is either “high” or “very high” on their C-suite’s agenda, and 67% set to see their CX budgets increase in 2024, the stage is set for this to be a groundbreaking year...

We are excited to share with you our first announcement of confirmed speakers as well as the top 9 reasons to attend the event. Download your copy below! 

Ramón Delima, the Global Director of Customer Services at TUI Group, is committed to creating an effortless and frictionless experience for both customers and agents. In a recent interview, he shared insights on how TUI is achieving this goal. Ramon's insights offer valuable lessons for any company looking to create...

Customer experience (CX) is heavily discussed in business circles. But how exactly can it be prioritised? In a world of fast-paced digital transformation and shifting consumer demands, businesses must be ready to pivot at a moment’s notice, offering experiences that are flexible but also personalised. In order to achieve this,...

We spoke with Vice President of Customer Success at thermondo, Antonius (Tony) Michielsen where we discussed the importance of intergenerational cooperation in the workforce. Within this piece we delve into the key aspects of this topic, highlighting its benefits in terms of skill-building and relationship-building, as Tony outlines how cross-generational...

Despite the proliferation of business accounts on Facebook and Twitter since the rise of LinkedIn, most businesses still remain on the sidelines when it comes to connecting with their customers on social media. Best-in-class social media servicing offers a number of benefits to both customers and businesses including, fast and...

As businesses look to reset their customer approaches post-pandemic, authenticity has never been more important for maintaining a humanised approach in customer management, offering consistent CX, increasing customer lifetime value, reducing customer churn, and improving customer loyalty.CCW UK Summit's exclusive industry report dives into how businesses can create long-lasting customer...

With customers having an ever-widening choice of goods and services, improved access to information, and more opportunities to share their experiences, ethical customer service is becoming increasingly important for a business’s survival. CCW Europe’s digital partner, CCW Europe Digital, sat down with Kayle Rattigan, Head of Customer Service at Sky...

Take a glimpse at our 2024 attendee snapshot below to find out some of the job titles and companies that will be attending the event!

CCW Europe shares the highlights from CCW Europe Summit 2023. The post-show report reflects on an event programme filled with trending insights, key takeaways, and industry-changing conversations. 2023's theme was disrupt or be disrupted and this set the stage for insightful discussions and meaningful connections. Read more to discover: A...