For organisations navigating the complexities of digital transformation, the road from vision to execution is filled with challenges. Yet, when done right, the impact is game-changing. London North Eastern Railway (LNER) is living proof.

Danny Gonzalez, Chief Digital and Innovation Officer at LNER, has spearheaded an enterprise-wide transformation, modernising legacy systems, fostering cultural change, and leveraging AI to drive seven-figure cost reductions. In this exclusive interview, he shares key strategies, challenges, and lessons learned along the way.