THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
CCW UK Summit 2024 Sponsors and Partners
Join us at the CCW UK Summit on 13-15 May in London, to connect with 300+ leaders in customer service, contact centres and customer experience driving change enterprise-wide and shaping the future of their CX strategies.
Complete the below form to learn about the available sponsorship opportunities.
2024 Sponsors
Alorica
Website: https://www.alorica.com/
Operating in the CX industry, Alorica is the digital CX partner of choice for 250+ innovative companies worldwide. With a presence in 19 countries, our 100,000 solutionists deliver tailored interactions and insights, fostering long-term loyalty. Leveraging voice, chat, and social platforms, we drive business transformation and growth through positive customer... Read More
BSI
Website: www.bsigroup.com
Drawing on over a century of expertise, BSI is committed to guiding organisations towards safer, more secure, and sustainable operations. Incorporated by Royal Charter, we take pride in our impartiality, epitomising trust through our renowned Kitemark.BSI provides a comprehensive suite of standards, certification, and training solutions tailored to enhance your... Read More
Cognigy
Website: cognigy.com
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily... Read More
Conduent
Website: https://www.conduent.com/
Conduent Customer Experience Management: With over 25 years of experience, Conduent is a trusted customer experience management partner helping our clients interact with their customers on a personalized level across channels, delivering on their brand promise and increasing customer satisfaction and loyalty. Through our solutions, we are dedicated to creating... Read More
Connect
Website: https://www.weconnect.tech/
We’re Connect, a global business communications expert with over 30 years’ experience. We have a clear and simple purpose; to help people communicate better. We make this happen by powering frictionless journeys and providing secure networks that benefit organisations, their people and their customers, building towards a brighter, more sustainable... Read More
Dialpad
Website: www.dialpad.com
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. We’ve designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Centre, Ai Sales Centre, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of... Read More
EdgeTier
Website: https://www.edgetier.com/
The EdgeTier Conversational Intelligence Platform helps Customer Support teams uncover the missed insights in their conversations, react faster to issues, and have the data they need at their fingertips to make decisions, putting the contact centre at the heart of customer experience. Having 24/7 insights into customer attitudes, helps you... Read More
Language I/O
Website: https://languageio.com/
Language I/O provides technology that enables monolingual (e.g., English-only) support agents to communicate with customers in more than 150+ languages, all in real time. By providing global brands with a solution to use their existing teams to support international customers, Language I/O cuts down the cost of delivering multilingual customer... Read More
GoTo
Website: https://www.goto.com/
GoTo (formerly LogMeIn) makes IT and business communications easy, so its customers can do what matters most. Featuring flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the GoTo portfolio helps securely support and connect businesses to what’s most important: their teams and customers. For over 20 years the company... Read More
Qualtrics
Website: www.qualtrics.com
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is a leader in AI Simulation Training and Agent Development focused on growing top-performing customer facing agents who consistently deliver superior experiences. Our AI Coach platform trains, certifies, measures, and coaches millions of agents in over 79 languages worldwide based on our customer’s perfect call skills and brand requirements.... Read More
2023 Sponsors Included:
Alorica
Website: www.alorica.com
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform... Read More
Babelforce
Website: https://www.babelforce.com/
Babelforce is a flexible contact center automation platform that puts CX design in the hands of CX professionals. We enable radical change in the contact center by giving experts the tools to leave frustrating experiences behind and create something better. Our versatile No-Code development system empowers you to design, build... Read More
Bright Pattern
Website: http://www.brightpattern.com
Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software that can be deployed quickly with the lowest professional services costs in the industry. With the purpose of making customer service, sales, and marketing brighter and faster than ever before, Bright Pattern offers the most advanced omnichannel... Read More
Cognigy
Website: cognigy.com
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages. Easily... Read More
Fonolo
Website: https://fonolo.com
As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers on the web, mobile or by phone. Fonolo's Voice Call-Backs solution gives your customers the option to "press 1 to get a call-back from the next agent", while... Read More
Khoros
Website: https://khoros.com/
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, and social media management. Combined with our top-rated... Read More
Kore.ai
Website: https://kore.ai/
Kore.ai pioneered the creation and adoption of AI-first virtual assistants by enterprises across all industries and regions. Over the years, Kore has emerged as the trusted advisor and preferred technology provider, recognised by Gartner as the leader in the Magic Quadrant for Enterprise Conversational AI Platforms, to automate conversational interactions... Read More
Language I/O
Website: http://languageio.com/
Language I/O provides technology that enables monolingual (e.g., English-only) support agents to communicate with customers in more than 150+ languages, all in real time. By providing global brands with a solution to use their existing teams to support international customers, Language I/O cuts down the cost of delivering multilingual customer... Read More
Odigo
Website: https://www.odigo.com
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of ... Read More
OpenFin
Website: https://www.openfin.co/solutions/contact-centers/
Move Fast. Break Nothing. OpenFin is The Operating System of Enterprise Productivity, enabling app distribution, workspace management and workflow automation. OpenFin OS currently runs at more than 3,800 banks and buy-side firms with thousands of internal apps and apps from the global vendor community. OpenFin investors include Bain Capital Ventures,... Read More
Parloa
Website: https://www.parloa.com/
Parloa is a cutting-edge AI platform for contact centers. We empower businesses to leverage AI in order to automate conversations across multiple customer service channels, including phone, chat, and messenger. We do this using the most sophisticated, high-quality technologies on the market - including generative AI. This enables us to... Read More
Sound of Data
Website: http://www.soundofdata.com
World leading brands need to reinforce their positions through always-accessible customer care. Making sure calls get straight through to service centers. And nobody is left hanging on the line.At Sound of Data, we know how precious the human voice is to effective communication. And that there’s nothing worse than an... Read More
Sprinklr
Website: https://www.sprinklr.com/
Sprinklr’s mission is
to help the world’s most valuable brands create happy customers. We do this
with the world’s first unified social media management platform, which enables
brands to connect the public conversation data from 350 million sources in Social
Listening, and take action using Social Publishing & Engagement; Social... Read More
Verint
Website: https://www.verint.com/
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the... Read More
Zoom
Website: https://zoom.us/
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for... Read More
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