The Agent of the Future is an exclusive training day at CCW UK Summit 2025, taking place on 12 May at Allianz Stadium, Twickenham. Designed for high-performing contact centre professionals, this event provides essential skills to integrate AI into workflows, strengthen leadership, and build resilience in an evolving industry. Through expert-led sessions, interactive workshops, and mentorship, attendees will gain practical strategies to advance their careers and adapt to the future of customer service. Ideal for ambitious agents, new team leaders, and professionals in AI-driven organisations, this programme ensures participants leave equipped for success. A bursary of up to £350 is available for travel and accommodation.