THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS
13-15 May, 2024 | Novotel London West
Uniting the UK’s most innovative and forward-thinking customer management professionals
Customer management leaders in the UK stand at a crossroad of necessity and opportunity. With a landscape marked by mounting employment costs, expansive pools of English-speaking workforces nearshore and offshore, and a liberal regulatory approach to implementing AI: the stage is set for a transformative leap into the future.
UK consumers are demanding support that transcends efficiency, requiring us all to deliver an experience that resonates with desires for inclusivity, quality, value and simplicity. There are multiple layers of complexity to navigate with the aforementioned as well as regional and industry specific customer metrics, frameworks and cultural nuances to adhere to.
But with the formidable advantage of regional autonomy, a community hungry for innovation, and some of the leading minds in the continent spearheading the latest and greatest case studies here in the UK, there’s no longer an option to be paralysed by risk of transformative change. It’s time to take advantage of the opportunity and take action.
UK consumers are demanding support that transcends efficiency, requiring us all to deliver an experience that resonates with desires for inclusivity, quality, value and simplicity. There are multiple layers of complexity to navigate with the aforementioned as well as regional and industry specific customer metrics, frameworks and cultural nuances to adhere to.
But with the formidable advantage of regional autonomy, a community hungry for innovation, and some of the leading minds in the continent spearheading the latest and greatest case studies here in the UK, there’s no longer an option to be paralysed by risk of transformative change. It’s time to take advantage of the opportunity and take action.
Star Speaker Announcement:
Lord Sebastian Coe CH, KBE
The CCW UK Summit is delighted to welcome the UK’s most prolific world record setter and arguably the greatest runner to compete for his country, Lord Sebastian Coe CH, KBE. Ahead of the Paris 2024 Olympics, Coe will join us to discuss his political and strategic expertise in guiding large organisations on a global stage throughout his career as an Olympic athlete, an MP, his chairmanship of London 2012, his turnaround of the British Olympic Association and his presidency of World Athletics through troubled times.
Lord Coe believes in creating a clear, strong vision for an organisation - a simple, transferable set of values which are adhered to at every moment and by every employee whatever their role. This vision, he contends, is key in times of change and turbulence.
Private Site Visits
See what a world-class contact centre or customer service hub looks like in practice, through the eyes of the agents. For a select group of pre-qualified attendees. With limited availability, express your interest here to find out more on how to join this exclusive experience
Diverse Learning Formats
Rich and meaningful content across 25+ hours of 29 interactive discussion groups, 12 case studies, 11 panel discussions, 9 deep dive workshops and 5+ inspirational keynote presentations
Industry Tailored Agenda
Let CCW Europe take the legwork out of networking – we’ll scope out your ideal professional matches. We’re the only UK-based event providing fully personalised pre-matched networking with likeminded practitioners who are truly your peers
Thoughts on the 2023 Flagship Summit from Valeria Khimach & Elena Athanasakou at the British Council
Event highlights from Laetitia Grammatico
at Philips
WHAT OUR ATTENDEES THOUGHT OF CCW EUROPE EVENTS
HIGHLIGHTS FROM 2023
Inspirational | Insightful | Awesome | Diverse | Community | Refreshing
This is how you described 2023's event. Take a look at the highlights below.
JOIN THE CCW UK SUMMITGet in touch with our Partnerships or Delegate Team for more information on the event.
JOIN THE CCW UK SUMMIT
Get in touch with our Partnerships or Delegate Team for more information on the event.
Join us as a member of the CCW Europe Digital community
Leading Industry Analysis | Exclusive Expert Interviews | Cutting-Edge Insights
In Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2024 IQPC. All rights reserved.
