Welcome to the CCW UK Summit 2024!

Taking place 13th-15th May 2024 at Novotel London West. Download your copy of the 2024 brochure to view the 25+ hours of content, expert speaker faculty, top 10 reasons to attend and much more!

CCW UK goes beyond the buzzwords to deliver meaningful insights and provides an unmatched environment to foster long-term connections with a vibrant and passionate community. Join us over the course of three inspiring days to deep-dive into the following critical focus areas:

• AI: Empower your agents to focus on higher value customer engagement, promote automated self-service with customers, develop deeper insights and build better user experiences
• Retention, engagement and loyalty: Improve customer experience, trust and satisfaction to encourage long-term advocacy
• Scaling, streamlining and optimising operations: Effectively navigate business growth, consolidate your operations and cut costs without compromising on customer excellence
• Proactive and personalised care: Shift your customer care hub from reactive to proactive, pre-empting and eliminating issues before they arise or solving them in real-time with accuracy and speed
• Personalisation: Provide channels and communications that are well considered and tailored to the preferences of diverse groups of users
• Omnichannel 2.0: Offer a fully comprehensive multilingual, multichannel, and multi-market service and troubleshoot ongoing friction points
• Customer data: Get to a unified view of your customers, extract maximum value and insight from your data and achieve real-time analytics
• The future of outsourcing: With AI on the horizon, learn how to future-proof your BPO partnerships. Provide a consistent, easily accessible service in multiple languages with scale, quality and efficiency

Download the 2024 agenda for full details.