Welcome to the CCW UK Summit 2024!

Taking place 13th-15th May 2024 at Novotel London West. Download your copy of the 2024 brochure to view the 25+ hours of content, expert speaker faculty, top 8 reasons to attend and much more!

CCW UK goes beyond the buzzwords to deliver meaningful insights and provides an unmatched environment to foster long-term connections with a vibrant and passionate community. Join us over the course of three inspiring days to deep-dive into the following critical focus areas:

• AI: Empower your agents to focus on higher value customer engagement, promote automated self-service with customers, develop deeper insights and build better user experiences
• Retention, engagement and loyalty: Improve customer experience, trust and satisfaction to encourage long-term advocacy
• Scaling, streamlining and optimising operations: Effectively navigate business growth, consolidate your operations and cut costs without compromising on customer excellence
• Proactive and personalised care: Shift your customer care hub from reactive to proactive, pre-empting and eliminating issues before they arise or solving them in real-time with accuracy and speed
• Personalisation: Provide channels and communications that are well considered and tailored to the preferences of diverse groups of users
• Omnichannel 2.0: Offer a fully comprehensive multilingual, multichannel, and multi-market service and troubleshoot ongoing friction points
• Customer data: Get to a unified view of your customers, extract maximum value and insight from your data and achieve real-time analytics
• The future of outsourcing: With AI on the horizon, learn how to future-proof your BPO partnerships. Provide a consistent, easily accessible service in multiple languages with scale, quality and efficiency

Download the 2024 agenda for full details.