The CCW UK Summit is back this May, returning to London from 11 to 13 May 2026 with a programme built entirely around what today’s CX, digital, service and operations leaders need to move faster, work smarter and deliver truly connected customer experiences. If you’re navigating rising expectations, scaling AI, or working to unify teams around a single customer view, this year’s summit is designed for you.

In 2026, we’re bringing the industry together in a more integrated way – giving you access to the people, frameworks and practical insights that help turn CX ambition into execution. You’ll explore how to break through organisational silos, connect data more effectively, embed real-time personalisation, strengthen trust and governance, and create experiences that feel seamless for every customer.

This year’s line-up features senior leaders shaping the future of CX, including:

• Aimee Barry, Chief Operating Officer, Les Mills
• Neil Ellett, VP of Customer Support, Bolt
• Pardeep Duggal, Global Marketing & Digital Director, Bupa
• Paul Dongha, Head of Responsible AI & AI Strategy, NatWest
• Emma Wardle, Director of Customer Operations, Experian
• Anna Gradil, Director of Seller Growth & CX, Depop
  

This is your opportunity to benchmark, re-align and get ahead of what’s coming next. Access the pre-launch brochure to explore the themes, updates and early agenda direction.