"There's a lot of value in this event because of the networking opportunities, the exchange of ideas, the learnings around the maturity levels of other companies, or about the voice of the customer or customer experience. There's a lot that you can learn. When you hear all these different approaches to the voice of the customer or how other organisations overcame specific issues – that's really valuable."

Vanessa Milan, Head of Voice of the Customer, Cambridge University Press & Assessment

“It’s really important to Conduent to be able to reinforce our brand in the customer experience world, and this [event] has been a perfect opportunity to get the reach that we’ve been looking for into that critical market. It’s got a really nice mix of keynotes, workshops, and engaging conversation – opportunities to really pull-out true trends and engage with clients, prospects, and partners.”

David Cotterill, UK Country Director and European Marketing Director, Conduent

“There are so many different companies here from varied backgrounds, varied industries – and there’s lots of similarities in terms of challenges and lots of opportunities. This is not the first [CCW] event I've been to, so the fact I'm back here again tells you how good these sessions really are.”

Zoe Spurgeon, Vice President Operations, Smartest Energy

“I’ve really loved how well [CCW Europe] has done with bringing in great vendors and great people to meet with, and then making sure that we get a chance to talk. There’s been a lot of mingling, a lot of interaction. It’s been wonderful.”

Liz Powell, Head of Account Management, Zenarate

“We don't always have the time to look sideways and learn from other people. This is a great place to come and learn in a safe, open environment where people are willing to share their challenges and victories. Most of the time when you come here, you'll find somebody else who is going through exactly the same challenge you're going through. That’s always good. It's always good to come along and listen to others.”

Vinay Parmer, Founder, Dhruva Star

“It's about meeting organisations that we're not having conversations with, meeting different people within the companies that we are speaking with, and meeting a lot more people in the industry and community to understand what organisations are doing at the moment.”

Craig Murray, Regional Vice President, Service Cloud, Salesforce

“I've met so many lovely people whom I never would have in my normal everyday working life. People with similar ideas, similar challenges, and it's just so nice to exchange different points of view and almost feel supported and feel some solidarity.”

Naomi Rankin, Global Customer Care Manager, LUSH

“The CCW UK Summit is such a relaxed environment. Everybody is so keen to learn – they come with such a growth mindset and they’re willing to look at new technology, new approaches to improve their customer experience. There's just this tremendous sense of community. No matter what vertical you work in, how long you've been in the industry, how many events you've attended, everybody is here to put their best foot forward and drive positive change in their business.”

Jen Brown, Senior Director, International Marketing, GoTo

“I enjoyed networking with like-minded colleagues and people from other industries and leaders and practitioners in a very warm and welcoming atmosphere. That was really amazing. The platform here at the CCW UK Summit is open to inspiration. [If you come], get ready to get inspired and to share your own experiences because it's a really great platform to do so.”

Meko Elmekawy, Former Head of Digital S. Capabilities, EnBW

“There's a real variety of businesses and clientele as well as product offerings. It gives us the opportunity to see what people in the market are looking at – what they are driving toward; what their definition of success is. The keynote speakers and the discovery conversations we had were really informative for us: To know what leaders in the market are classing as success in their business. We can then take [those learnings] into our existing customer base and to our net new business clients.”

Harvey Coppin, Client Director, Connect

“I’ve valued the networking opportunities and being able to connect with people that are in the same line of work that I'm doing – all with the same visions and missions that we've got in our company: [It’s been great] to swap ideas and generally talk about what we've all got going on, what our challenges are – not feeling alone in what's going on in our world. If you're thinking about coming to this [event] in the future, just do it. Just book it. It’s brilliant. It's worth it.”

Faye Bailey, Quality Lead, Halfords