The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London

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Taking Customer Service Levels to New Heights

In an evolving aviation industry, where competition and digital innovation are reshaping travel, Virgin Atlantic is redefining customer service through their airport lounges. In this insightful interview, Rami El-Dahshan, Head of Clubhouses, shares how Virgin Atlantic creates best-in-class experiences to meet changing traveller needs for safety, comfort, and emotional connection. Explore the evolving travel landscape, the unique business model of lounges, ESG initiatives, and strategies to build traveller loyalty. Discover how ground-level innovation is driving customer excellence.

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