Explore AI’s role in the next decade of CX, including agentic AI and empathetic virtual agents
· Hear how AI will transform CX in the next five to ten years.
· Assess your AI adoption in CX. Benchmark against other organisations and evaluate your adoption strategies.
· Discuss the biggest challenges in driving AI-powered customer interactions at scale.
· Understand the value of AI to your organisation, by enhancing empathy and personalisation.
In today's fast-paced business environment, achieving tangible outcomes swiftly with minimal disruption is crucial.
In this session, you will learn how to:
The future of AI-driven business success is not just a possibility—it's a reality, now.
Choose from two masterclasses tailored to your organisation's stage of AI adoption, exploring the specific challenges and opportunities at your current point on the adoption roadmap. Whether you’re unsure on where to start, have just rolled out your first pilot or have been leading the charge with implementing AI, there is a masterclass available to you to benchmark with your peers and build a roadmap for the future.
Take this opportunity to ask pressing questions, collaborate with like-minded peers, benchmark progress, learn how to build a business case, share experiences, and gather fresh ideas for actionable takeaways.
Participants who join this masterclass will relate to the following statements:
Participants who join this masterclass will relate to the following statements: