Melda Sofuoglu

Global Senior Manager, Expert Resolution Vodafone

Wednesday 14th May 2025 - Summit Day 2

11:05 AM PANEL DISCUSSION: DISMANTLE SILOS & EMPOWER TEAMS TO DRIVE EXCEPTIONAL CUSTOMER SUCCESS

  • Overcome the barriers of hiring, onboarding, and retention that often plague the service industry, and discover strategies for creating lasting employee engagement.
  • Develop clear, motivating career paths that inspire your employees to see themselves as integral, long-term contributors to your organisation’s success.
  • Empower both internal and outsourced teams with the autonomy to make impactful decisions, fostering a culture of ownership and accountability at every level.

Check out the incredible speaker line-up to see who will be joining Melda.

Download The Latest Agenda