The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders
12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
Melda Sofuoglu
Global Senior Manager, Expert Resolution Vodafone
Monday 12th May 2025 - Workshop Day
9:30 AM WORKSHOP B: TRANSFORMING CUSTOMER SERVICE ACROSS CHANNELS
- Dive into how you can elevate experiences across all channels, from self-service to the contact centre.
- Learn how to empower your agents to handle a vast range of challenging enquiries, providing the best level of empathetic service for your customers and retaining your best talent.
- Unpack how to leverage AI to humanise your non-agent channels.
Check out the incredible speaker line-up to see who will be joining Melda.
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