The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders
12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
Leigh-Anne Gray
Head of Complaints ERGO Travel Insurance
Monday 12th May 2025 - Workshop Day
9:30 AM WORKSHOP A: EMPOWERING AGENTS IN THE AGE OF AI & ENHANCING HUMAN-CENTRED SERVICE
- Discover how AI is transforming the role of customer service agents, from simple problem-solvers to strategic partners who offer emotional intelligence, creative solutions, and tailored experiences.
- Learn how to train your agents to use AI as a tool while focusing on developing essential human skills - empathy, active listening, conflict resolution, and critical thinking - that add real value to customer interactions.
- Explore strategies to create seamless collaboration between AI and human agents, ensuring that AI supports agents in their roles while agents provide the human touch that customers crave.
Check out the incredible speaker line-up to see who will be joining Leigh-Anne.
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