WECOME TO THE CCW UK SUMMIT

11 - 13 May, 2026 | Allianz Stadium, Twickenham, London

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Liz Millington

Digital Solutions Director and CX Lead Ascensos

Liz has spent over a decade driving technological advancements in contact centres and customer care, particularly within the retail sector. As Digital Solutions Director, she has led numerous initiatives that leverage cutting-edge technology to elevate the customer experience and streamline operations.

Her projects include transitioning from traditional call handling to multichannel customer engagement, significantly enhancing customer satisfaction and loyalty. Liz excels at developing tech solutions that not only meet current demands but also anticipate future trends.

Under her leadership, she fosters a culture of continuous improvement and agility, enabling her teams to consistently achieve outstanding results. Liz's expertise has positioned her as a thought leader and a key influencer in the ever-evolving landscape of customer care and contact centre technology.

Monday 12th May 2025 - Workshop Day

1:20 PM WORKSHOP F: NAVIGATING CHANGE & LEADING TRANSFORMATION AT SCALE

Explore strategies to manage large-scale transformations while maintaining alignment and engagement across your multi-lingual teams.
Learn how to foster a culture that embraces change from top leadership to frontline employees, ensuring a unified approach.
Understand how to address resistance to change and cultivate change champions who advocate for and accelerate the process.

Check out the incredible speaker line-up to see who will be joining Liz.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk