Liz has spent over a decade driving technological advancements in contact centres and customer care, particularly within the retail sector. As Digital Solutions Director, she has led numerous initiatives that leverage cutting-edge technology to elevate the customer experience and streamline operations.
Her projects include transitioning from traditional call handling to multichannel customer engagement, significantly enhancing customer satisfaction and loyalty. Liz excels at developing tech solutions that not only meet current demands but also anticipate future trends.
Under her leadership, she fosters a culture of continuous improvement and agility, enabling her teams to consistently achieve outstanding results. Liz's expertise has positioned her as a thought leader and a key influencer in the ever-evolving landscape of customer care and contact centre technology.
Check out the incredible speaker line-up to see who will be joining Liz.
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