WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
John Clarke
Head of Cloud and AI Advisory Telana
Monday 11th May 2026 - Workshop Day
11:05 AM WORKSHOP C: BUILD AN AI-NATIVE ORGANISATION THAT SCALES AND ADAPTS
Most organisations experiment; the AI-Native frontier firm executes. In this session, we will delve into the ever evolving technology landscape and how organisations capture the AI opportunity.
We’ll collaboratively explore the shift from viewing AI as a standalone tool to embedding it as the intelligent backbone of an AI-native organisation. You’ll gain a clearer understanding of your own AI readiness, and
discover what’s required to transform your business into a high-speed frontier firm.
- Operational Efficiency: Discover how AI can support human agents by automating administrative tasks - driving the efficiency required to meet modern customer expectations.
- Predictive Personalisation: Learn how to leverage AI and customer data to anticipate needs and resolve friction points before customers even reach out.
- Adaptability at Scale: Future proof your tech stack - in this session we’ll discuss how adopting flexible cloud-based technologies can enable your business to adapt in real time, scale and thrive in an ever-evolving customer experience landscape.
Hosted by Telana
Check out the incredible speaker line-up to see who will be joining John.
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