WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Partnership Opportunities

David Jones

Head of Consumer UK PayPal

Wednesday 13th May 2026 - Summit Day 2

11:10 AM PANEL DISCUSSION: AGENTIC AI FOR GROWTH: SAFER, SMARTER AND MORE SEAMLESS CUSTOMER JOURNEY’S

AI-powered automation is rapidly moving from assistance to autonomy in consumer journeys, reducing effort, boosting conversion and enabling new commercial models. With opportunity also comes risk, so trust, transparency and behavioural change must be re-examined.

• Explore real progress toward personalised experiences that drive measurable outcomes

• Connect AI with service, product, digital and operational functions to create seamless journeys

• Identify where automation is appropriate and where human judgement still matters

• Design journeys that customers love, not just journeys that function

Expect actionable insight on delivering growth while keeping autonomy safe and genuinely customer-centred.

Check out the incredible speaker line-up to see who will be joining David.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk