Jen Brown

Senior Director, International Marketing GoTo

Jen Brown is Senior Director of International Marketing with over 20 years of experience in delivering product and service marketing programs. Well-versed in the B2B technology industry, Jen has worked for companies providing solutions for IT, cyber security and martech.

Jen is a passionate advocate for diversity, equality, and inclusion, and believes that encouraging more women to pursue rewarding careers in Science, Technology, Engineering and Mathematics (STEM) will be crucial to solving the industry’s gender gap.

Summit Day One: Tuesday 14th May 2024

12:00 PM FIRESIDE CHAT: UNLOCKING THE POWER OF REMOTE VIDEO CUSTOMER SUPPORT FOR FIRST CONTACT RESOLUTION & DIGITAL INCLUSION

  • Explore the concept of remote video customer support and its effectiveness in achieving FCR, as well as the benefits for fostering accessibility, inclusivity, and engagement for both customers and agents 
  • Understand how this technology addresses various customer challenges and discover its current applications in the field 
  • Delve into how tools like Rescue are revolutionising agent engagement and support effectiveness in the remote customer service landscape 


Check out the incredible speaker line-up to see who will be joining Jen.

Download The Latest Agenda