• Explore effective change management strategies tailored for the AI-era, ensuring a smooth transition for your workforce
• Acquire tools and methodologies to communicate, educate, and engage employees during the digital transformation journey, minimising resistance and fostering a positive attitude towards change
• Lead a workforce capable of driving innovation, increasing operational efficiency, and ultimately, delivering positive impact for the bottom line

o  How AI serves as an intelligent decision support system, providing agents with real-time information and insights

o  Discover AI-driven tools that augment the agent’s ability to understand customer needs, preferences, and emotions

o  Improve workplace efficiency, reduce operational silos and achieve a workforce empowered by AI-driven tools