AI isn’t here to replace you, it’s here to help you. In this session, discover how AI can make your job easier, not harder, by handling repetitive tasks, giving you real-time support, and freeing you up to focus on what really matters: meaningful customer interactions. We’ll address common fears about AI, show how it can boost your confidence and skills, and explore how it helps you deliver faster, more personalised service - without losing the human touch.
Take the opportunity to ask your burning questions about building a career in customer management. Learn from seasoned leaders, as they share unfiltered insights, lessons learned, and challenges overcome. Gain candid advice and actionable tips to navigate promotions, handle setbacks, and balance career growth with daily demands.
As artificial intelligence continues to transform industries, understanding the UK's regulatory framework becomes paramount for customer management leaders. In this exclusive fireside chat, Emily Darlington - British Labour Party politician and Member of Parliament - a key figure in shaping the UK's AI policies, offers an insider's perspective on the evolving landscape of AI regulation. Drawing from her active role in the Science, Innovation and Technology Committee, Emily will discuss the UK's strategic vision for AI, the implications for customer service, and how businesses can navigate the complexities of compliance while fostering innovation. Gain valuable insights into forthcoming regulatory shifts and learn how to position your organisation to thrive in the era of AI-driven customer engagement.
Check out the incredible speaker line-up to see who will be joining Alan.
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