WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Emma Wardle
Head of Customer Operations (Consumer Services UK & I) Experian
Tuesday 12th May 2026 - Summit Day 1
2:55 PM MASTERCLASS B: FROM PROOF-OF-CONCEPT TO PRODUCTION: WHAT REALLY HAPPENS IN DEPLOYMENT
Moving from proof-of-concept to live deployment is where many initiatives succeed, stall, or fundamentally change shape. This session explores what happens beyond the test environment and how organisations navigate the practical realities of turning early promise into operational impact.
- What the proof-of-concept proved and the critical gaps uncovered when exposed to real data, systems, and teams at Experian
- The operational, governance, and stakeholder challenges that shaped how the solution was ultimately delivered
- Practical lessons for organisations looking to translate successful POCs into sustainable production outcomes
5:10 PM PANEL DISCUSSION: THE HUMAN-TECH EQUATION: BUILDING FUTURE-READY CUSTOMER-CENTRIC ORGANISATIONS
Discover how organisations across industries are combining human insight and technology to deliver exceptional customer experiences at scale. This panel explores strategies to align people, processes, and systems for adaptable, efficient, and human-centred operations.
• Reimagine customer operations by blending human intuition with intelligent automation to deliver consistent and empathetic experiences
• Align culture, capability, and leadership to thrive in a digital and automated world
• Design resilient systems that are flexible and data-driven, evolving continuously with customer expectations
Check out the incredible speaker line-up to see who will be joining Emma.
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