WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Emma Wardle

Director of Customer Service Operations UK&I Customer Servicing Experian

Tuesday 12th May 2026 - Summit Day 1

4:25 PM PANEL DISCUSSION: THE HUMAN-TECH EQUATION: BUILDING FUTURE-READY CUSTOMER-CENTRIC ORGANISATIONS

Discover how organisations across industries are combining human insight and technology to deliver exceptional customer experiences at scale. This panel explores strategies to align people, processes, and systems for adaptable, efficient, and human-centred operations.

• Reimagine customer operations by blending human intuition with intelligent automation to deliver consistent and empathetic experiences

• Align culture, capability, and leadership to thrive in a digital and automated world

• Design resilient systems that are flexible and data-driven, evolving continuously with customer expectations

Check out the incredible speaker line-up to see who will be joining Emma.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk