WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

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Partnership Opportunities

Jordan Anglin

Digital Customer Experience & Engagement Lead - TOBi AI Chatbot Vodafone UK

Monday 11th May 2026 - Workshop Day

9:30 AM WORKSHOP B: ASK ONCE: BUILDING A TRULY CONNECTED SERVICE EXPERIENCE AT SCALE

Creating seamless, connected customer journeys is essential to reducing frustration and improving satisfaction. This session explores how to align organisation structures, processes, and data to ensure customers never have to repeat themselves and journeys feel consistently connected.

• Redesign organisation structures, processes, and data flows to deliver seamless, connected experiences

• Embed KPIs and operating models to reduce deep detraction, strengthen frontline engagement, and drive accountability across markets

• Apply AI, frontline listening, and cross-market collaboration to break operational silos and deliver an effortless, unified customer experience

Check out the incredible speaker line-up to see who will be joining Jordan.

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