WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Alex Hornby
Commercial & Customer Director Northern
Monday 11th May 2026 - Workshop Day
3:00 PM Principles of Unified CX
Delivering great CX is no longer about individual channels, but how organisations align teams, data and systems around one customer. This session explores how leaders are breaking down silos, connecting journeys and turning insight into coordinated action to create seamless, scalable experiences across the end-to-end journey.
Check out the incredible speaker line-up to see who will be joining Alex.
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