WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Partnership Opportunities

Barry Cooper

Head of Customer Success SMART Currency FX

Monday 11th May 2026 - Workshop Day

9:30 AM WORKSHOP A: PREPARING YOUR TEAM FOR AI-DRIVEN CUSTOMER OPERATIONS

As AI reshapes customer operations, organisations must ensure their people are equipped to grow alongside the technology. This session explores practical approaches to building foundations for AI adoption, upskilling teams, and redeploying talent to maximise ROI, while balancing automation with human capability to deliver customer-first outcomes.

Build the right foundations for AI adoption without rushing implementation
Upskilling teams to adapt and thrive in an AI-enhanced environment
Redeploy talent to maximise return on investment and operational impact
Balance automation with human capability to maintain empathy and quality in customer experiences

Monday 11th May 2026 - Agent of the Future Focus Day

3:30 PM PANEL DISCUSSION: ASK THE EXPERTS: REAL TALK ON CAREER GROWTH IN CX

Hear honest, practical insights from experienced CX leaders. This session tackles the real questions around progression, skills development, setbacks, and opportunities – giving you actionable advice you can use immediately.

Check out the incredible speaker line-up to see who will be joining Barry.

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In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk