WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Warwick Zimmer
Senior Solution Engineer, AI NiCE Cognigy
Monday 11th May 2026 - Workshop Day
1:20 PM WORKSHOP E: AUTONOMOUS AND AGENTIC AI. WHAT THE 5% ARE DOING RIGHT
95% of AI initiatives are stalling, while a small group of leaders are already achieving measurable outcomes such as faster deployments, stronger containment, and effortless scale. What exactly are they doing differently?
This interactive session introduces new findings from NiCE Cognigy’s Agentic Vanguard research and shows how autonomous AI is transforming both voice and digital channels today.
• Identify the critical choices that separate successful AI programs from expensive pilots
• Understand how autonomous voice and task automation are improving real customer interactions
• Explore the new operating model where AI agents and humans work together effectively
• Leave with practical frameworks to reduce risk and accelerate time to value
You will walk away with refreshed strategies, new tools, and a clear blueprint to join the 5% who are making agentic AI real, not experimental.
Hosted by NiCE Cognigy
Check out the incredible speaker line-up to see who will be joining Warwick.
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