WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Mo Nuur
Head of Customer Product E.ON Next
Wednesday 13th May 2026 - Summit Day 2
10:00 AM PRESENTATION: THE DISAPPEARING INTERFACE: HOW AI IS RESHAPING CUSTOMER EXPERIENCE
As AI becomes more capable, customers will increasingly expect brands to understand what they need, guide them through decisions and help them complete tasks with less friction. This session explores how customer experience is shifting from screens, menus and forms towards intent, context and intelligent assistance.
The audience will learn why the interface is not going away, but its role is changing. The best experiences will not simply be more automated; they will be more helpful, more personalised and better connected across channels. The session will also cover how organisations can prepare by improving their data, simplifying journeys, strengthening trust, and designing clear human escalation when customers need support.
Check out the incredible speaker line-up to see who will be joining Mo.
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