WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Darci Dutcher
Former Director of Product Design and User Research The Financial TimesMonday 11th May 2026 - Workshop Day
3:00 PM Principles of Unified CX
Delivering great CX is no longer about individual channels, but how organisations align teams, data and systems around one customer. This session explores how leaders are breaking down silos, connecting journeys and turning insight into coordinated action to create seamless, scalable experiences across the end-to-end journey.
Wednesday 13th May 2026 - Summit Day 2
1:30 PM PANEL DISCUSSION A: DESIGNING CONNECTED CUSTOMER JOURNEYS THROUGH SHARED INSIGHT AND COLLABORATION
As journeys become more fluid and cross-functional, the challenge is less about individual channels and more about how teams work together. This session explores how shared data, joined-up decision-making and cultural alignment enable organisations to design coherent, human-centred experiences end to end.
• Move from isolated ownership to shared decision-making and joint accountability across functions
• Align teams around a single, consistent view of the customer to improve clarity and focus
• Connect data, priorities and culture so journeys feel seamless from the customer’s perspective, not the organisation’s structure.
Check out the incredible speaker line-up to see who will be joining Darci.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2026 IQPC. All rights reserved.
