WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Partnership Opportunities

Aimie Jago

Senior CX & Service Excellence Manager - Organisational Transformation Vodafone Ltd.

Monday 11th May 2026 - Workshop Day

9:30 AM WORKSHOP B: ASK ONCE: BUILDING A TRULY CONNECTED SERVICE EXPERIENCE AT SCALE

Creating seamless, connected customer journeys is essential to reducing frustration and improving satisfaction. This session explores how to align organisation structures, processes, and data to ensure customers never have to repeat themselves and journeys feel consistently connected.

• Redesign organisation structures, processes, and data flows to deliver seamless, connected experiences

• Embed KPIs and operating models to reduce deep detraction, strengthen frontline engagement, and drive accountability across markets

• Apply AI, frontline listening, and cross-market collaboration to break operational silos and deliver an effortless, unified customer experience

Check out the incredible speaker line-up to see who will be joining Aimie.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk