WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Kapil Singhal
Co-Founder & CEO Vyntelligence
Tuesday 12th May 2026 - Summit Day 1
1:40 PM PRESENTATION: REIMAGINING THE CUSTOMER JOURNEY: BUILDING TRUST WITH AGENTIC VIDEO INTELLIGENCE
With the normalisation of AI, today's consumers expect radical convenience. Yet, when physical issues like broken appliances, faulty networks or complex connections arise, our digital journeys often collapse into frustrating analog processes. We must reimagine how we capture a customer's reality and deliver a right first time experience for resolutions. We'll explore how empowering customers and field teams to effortlessly "show and tell" redefines the service experience.
• Radical Convenience: Why asynchronous, guided video is the most natural, frictionless way for customers to report complex issues.
• Total Visibility: How video intelligence transforms rich captured data into simplified workflows, showing customers exactly how and when work happens while arming field teams with the information to complete work right first time.
• Collaborative Trust: Embed AI solutions that deliver real impact across the value chain - building customer trust as work is completed and issues are resolved with speed and at scale.
Check out the incredible speaker line-up to see who will be joining Kapil.
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