WELCOME TO THE CCW UK SUMMIT

11-13 May 2026 | Novotel London West, UK

View the 2026 Agenda

Partnership Opportunities

Karen Ehrlich

General Manager -Vice President Clinique, Dr.Jart+ and Lab Series - UK & ROI The Estée Lauder Companies

Wednesday 13th May 2026 - Summit Day 2

9:05 AM FIRESIDE CHAT: DESIGNING CUSTOMER EXPERIENCES THAT BUILD TRUST AND CONNECTION

Customers judge brands through the experiences they have, not just the messages they see. In this fireside chat, we explore how every interaction, from content and product to

service and digital touchpoints, shapes how a brand is felt, trusted and remembered. Drawing on Clinique’s immersive brand experiences and global perspective, the conversation

will unpack the role of storytelling, personalisation and emotional connection in modern customer experience. Together, we’ll reflect on how organisations can create coherent,

meaningful journeys that avoid fragmentation, ensuring brand truth shows up consistently while still flexing to meet customer context and expectations.

Check out the incredible speaker line-up to see who will be joining Karen.

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