Natalie Fuller

Head of Customer Marketing and Communications Cashplus Bank

Summit Day One: Tuesday 14th May 2024

11:15 AM PANEL DISCUSSION: TURNING INBOUND FROWNS UPSIDE DOWN: THE ART OF CONTACT REDUCTION & RESOLUTON THROUGH AUTOMATION

  • Design a customer contact strategy embedding automation that will streamline processes, minimise customer effort and proactively address issues
  • The use of automated workflows to address customer queries, concerns, and issues with efficiency and accuracy
  • Design automation processes with a customer-centric approach, ensuring that automated solutions align with customer expectations, preferences, and contribute to overall satisfaction

Check out the incredible speaker line-up to see who will be joining Natalie.

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