Chantal Mitchell

Customer Experience Manager VIVID Homes

VIVID is a leading provider of affordable homes and extensive support services in the south of England.

Chantal's worked in housing for over 25 years, working in most customer facing service areas. She chose to move into the contact centre world about 8 years ago, combining her passion for delivering a great customer service with her housing knowledge and experience.

Chantal manages VIVID's contact centre, and is the product owner for customer contact in the organisation. She's played a significant role in shaping VIVID's customer contact channels and service transformation to deliver more digital options for customers.