WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Jessica Ham
Head of Customer Experience National Grid
Monday 11th May 2026 - Agent of the Future Focus Day
2:55 PM WORKSHOP: THRIVING THROUGH CHALLENGES: HARNESSING EMPATHY AND EMOTIONAL INTELLIGENCE
Build practical skills to stay resilient and effective in demanding environments. This interactive session focuses on strengthening emotional intelligence, using empathy as a professional advantage, and managing pressure while maintaining performance and wellbeing.
3:30 PM PANEL DISCUSSION: ASK THE EXPERTS: REAL TALK ON CAREER GROWTH IN CX
Hear honest, practical insights from experienced CX leaders. This session tackles the real questions around progression, skills development, setbacks, and opportunities – giving you actionable advice you can use immediately.
Check out the incredible speaker line-up to see who will be joining Jessica.
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