Robin Spinks

Head of Inclusive Design RNIB

Monday 12th May 2025

9:30 AM WORKSHOP B: UNLOCK BUSINESS GROWTH & CUSTOMER SATISFACTION BY INCREASING SERVICE ACCESSIBILITY & INCLUSIVITY

Whether you've recognised it or not, if your customers' journeys aren't designed to accommodate a wide range of accessibility needs, a significant number of your customers may be excluded from having an optimal experience with your organisation.

 

Addressing this challenge might seem daunting, but in this session, experts from the RNIB will guide you through:

 

  • Understand how implementing simple accessibility changes benefits everyone, even those without specific needs.
  • Hear success stories from RNIB’s work with global organisations like Kellogg's, Mastercard, Google, and others.
  • Get a hands-on evaluation of your organisation's website accessibility, through an interactive and judgment-free discussion in a safe space.

Check out the incredible speaker line-up to see who will be joining Robin.

Download The Latest Agenda