The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London

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Hannah Bailey

Digital CX Lead VIVID Homes

Digital leader with 20+ years’ expertise, dedicated to enriching customer experiences by seamlessly connecting technology and customers. Delivered in global businesses, leading high-performing teams. Transitioned to the housing sector and influencing VIVID's digital transformation.

Monday 12th May 2025 - Workshop Day

9:30 AM WORKSHOP C: TRANSFORMING CUSTOMER SERVICE ACROSS CHANNELS

Working in a highly regulated industry with a vast range of customer queries, blanket innovation strategies cannot be applied to the customer service ecosystem at VIVID Homes.

In this session, you will:

Dive into how you can elevate experiences across all channels, from self-service to the contact centre.
Learn how to empower your agents to handle a range of challenging customer enquiries.

Check out the incredible speaker line-up to see who will be joining Hannah.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk