WELCOME TO THE CCW UK SUMMIT
11-13 May 2026
| Novotel London West, UK
Nessa O’Gorman
Director, Product Management Expedia
Wednesday 13th May 2026 - Summit Day 2
12:05 PM FIRESIDE CHAT: FROM REAL-TIME TO RIGHT-TIME: DELIVERING CONNECTED, HUMAN-CENTRED PERSONALISATION
As real-time becomes a baseline expectation rather than a differentiator, organisations face a new challenge: moving beyond speed to deliver truly connected, human-centred personalisation. In this session, explore how leading brands are aligning data, technology and design to create seamless, context-aware experiences that balance immediacy with trust, relevance and long-term customer value.
Build a connected data foundation to enable real-time customer understanding while navigating the growing tension between privacy and personalisation
Design AI-driven, human-centric interactions that feel contextual and helpful, not intrusive, across every touchpoint
Align omnichannel journeys and reduce friction by creating agile systems and processes that evolve with customer expectations
Check out the incredible speaker line-up to see who will be joining Nessa.
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