The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders

12 - 14 May, 2025 | Allianz Stadium, Twickenham, London

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Tracy Sheldon

Head of Operational Effectiveness Ageas UK

Tuesday 13th May 2025 - Summit Day 1

12:15 PM PRESENTATION: CUSTOMER-CENTRIC DIGITAL TRANSFORMATION: AGEAS UK CASE STUDY

Outlining the award-winning approach to Digital Transformation for Ageas UK’s Direct customers and contact centres, Tracy will dive into the service transformation story of how Ageas created more service choices for customers, whilst maintaining service quality and also unlocking operational efficiency. This is a tricky balancing act for all organisations and this case study provides a ‘behind the curtain’ look at how one organisation has approached it in a truly customer-centric way.

Check out the incredible speaker line-up to see who will be joining Tracy.

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