The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders
12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
Valentina Cesani
Chief Customer Officer Rail Europe
Tuesday 13th May 2025 - Summit Day 1
3:10 PM PRESENTATION: IDENTIFY & PRIORITISE KEY CHANNELS THAT ELEVATE SERVICE QUALITY & SATISFY CUSTOMER PREFERENCES
- Understand how to select and optimise the channels that best meet your customers' needs.
- Learn how to balance digital and human service interactions to elevate the overall customer experience.
- Discover practical tips for integrating self-service and live support to drive efficiency and satisfaction.
Check out the incredible speaker line-up to see who will be joining Valentina.
Download The Latest AgendaIn Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2025 IQPC. All rights reserved.
