Valentina Cesani

Chief Customer Officer Rail Europe

Tuesday 13th May 2025 - Summit Day 1

11:45 AM PRESENTATION: IDENTIFY & PRIORITISE KEY CHANNELS THAT ELEVATE SERVICE QUALITY & SATISFY CUSTOMER PREFERENCES

·       Understand how to select and optimise the channels that best meet your customers' needs.

·       Learn how to balance digital and human service interactions to elevate the overall customer experience.

·       Discover practical tips for integrating self-service and live support to drive efficiency and satisfaction.

Check out the incredible speaker line-up to see who will be joining Valentina.

Download The Latest Agenda