The #1 UK Event for Progressive Customer Engagement, CX, and Digital Service Leaders
12 - 14 May, 2025 | Allianz Stadium, Twickenham, London
Valentina Cesani
Chief Customer Officer Rail Europe
Tuesday 13th May 2025 - Summit Day 1
12:15 PM PRESENTATION: IDENTIFY & PRIORITISE KEY CHANNELS THAT ELEVATE SERVICE QUALITY & SATISFY CUSTOMER PREFERENCES
- Understand how to select and optimise the channels that best meet your customers' needs.
- Learn how to balance digital and human service interactions to elevate the overall customer experience.
- Discover practical tips for integrating self-service and live support to drive efficiency and satisfaction.
Check out the incredible speaker line-up to see who will be joining Valentina.
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