• Understand the role of AI and automation in enhancing human service without losing the personal touch.
• Learn how leaders can foster a customer-first mindset across teams and departments.
• Explore the best tech tools and platforms that empower businesses to scale while maintaining high-quality, personalised service.

• Explore strategies to create personalised, omnichannel experiences that meet and exceed customer expectations at every touchpoint.
• Understand how automation, AI, and multichannel communication can improve engagement, reduce costs, and optimise customer interactions.
• Learn how to track CX metrics and ROI to enhance operational excellence, from reducing call times to increasing customer loyalty.

Join us for an unmissable welcome party featuring rugby legend Matt Dawson MBE. Dive into inspiring stories from Matt's incredible career, gain insights into teamwork and peak performance, and test your knowledge in a competitive quiz hosted by Matt himself. The perfect start to tackle the Summit with energy and collaboration - don’t miss this perfect opening play.