THE #1 UK EVENT FOR PROGRESSIVE CONTACT
CENTRE, CX, AND DIGITAL SERVICE LEADERS

13-15 May, 2024 | Novotel London West

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Mark Plumley

Account Director Conduent

Mark Plumley is a seasoned professional specialising in customer experience (CX) and communications. With decades of expertise, he excels in developing deep client centric strategies to ensure exceptional customer engagement and satisfaction. Mark is dedicated to delivering connected and engaging client trust, and experiences that expertly manage disruptions to drive positive outcomes.

Summit Day One: Tuesday 14th May 2024

11:45 AM FIRESIDE CHAT: REIMAGINING CUSTOMER ENGAGEMENT THROUGH THE DIGITAL LENS AND MANAGE DISRUPTION

Discover through the lens of one of the most innovative automotive manufacturers, how their customer engagement centres ensure personalized, predictive, and tailored customer service across multiple regions and languages.

Find out how they are delivering exceptional human-centric, connected, customer experiences within the entire customer life cycle

Learn how they are managing disruption!

Check out the incredible speaker line-up to see who will be joining Mark.

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