Leveraging superior, personalised CX to serve millions of customers while keeping pace with competitors who are rapidly evolving and differentiating through high-quality service is easier said than done. In this session, you will: 

• Understand how to humanise AI in customer service, reduce cost-to-serve, and cut down wait times.
• Discuss the current and future role of AI, as well as common challenges in its implementation.
• Explore how to improve sub-standard service by providing proactive and personalised service seamlessly across channels.