LOOKING FORWARD TO THE CCW UK SUMMIT 2027

24-26 May 2027 | London

View 2026 Wrap-Up Report

Partnership Opportunities

Aswin Peter

Senior Product Lead - Payments Strategy & Customer Experience - Energy Platforms British Gas

Wednesday 13th May 2026 - Summit Day 2

11:10 AM PANEL DISCUSSION: AGENTIC AI FOR GROWTH: SAFER, SMARTER AND MORE SEAMLESS CUSTOMER JOURNEY’S

AI-powered automation is rapidly moving from assistance to autonomy in consumer journeys, reducing effort, boosting conversion and enabling new commercial models. With opportunity also comes risk, so trust, transparency and behavioural change must be re-examined.

• Explore real progress toward personalised experiences that drive measurable outcomes

• Connect AI with service, product, digital and operational functions to create seamless journeys

• Identify where automation is appropriate and where human judgement still matters

• Design journeys that customers love, not just journeys that function

Expect actionable insight on delivering growth while keeping autonomy safe and genuinely customer-centred.

Check out the incredible speaker line-up to see who will be joining Aswin.

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